Dar El Mathaf

I asked for an additional night's stay at short notice, and they were able to accommodate. They also arranged a late-night taxi and helped me out with my early morning check-out, which was very helpful.

Terrible experience, a riad under construction, not suitable for reservations, they still welcome guests. The building with bags of cement, scaffolding, stairs... Dirt in the bathrooms, cockroaches in the bathroom and in the bedroom. Basic toiletries were missing. Dishonest staff, the last interest they have is receiving guests. What a shame about the trip...

I have never had such a bad experience. I have no words for the absolutely wrong behavior of the woman at the reception, Hasnae. They subsequently charged us for the 3 nights of accommodation even though we didn't stay any, since we had to leave the site on the first night due to all the complications that arose from the first moment. We arrived around 4:30 p.m., after having told them that we were by train and that we would arrive shortly. From minute 1 the impression we had was of a place that was not equipped to receive guests, the accommodation was under construction. He told us we had to wait a bit before going up to the room. We waited for more than an hour and a half downstairs to have access to the room, after 6 hours of traveling. The bathrooms on the ground floor were very dirty (with underwear lying around) and, apart from construction materials (bags of cement and so on), there was a lot of dust on the stairs. The room was smaller and more cramped than it seemed in the photo and the bathroom did not match what appeared in the images. This is the least of it. There was no shower gel or shampoo, as it should have been included, and neither were they provided when we asked. Well, it can happen. We returned in the evening after dinner and found cockroaches in the room and on the beds. There was no one at the reception and, having no other option, we had to find another place to spend the night and where we went at 1:00 in the morning. The next day the Riad had been contacted by Booking, since we had contacted customer service to notify them of the situation and that we could not stay there for not complying with even the minimum. We stopped by the Riad to explain everything that happened personally and tell them that we were going to stay somewhere else. Not a "sorry" or anything like that. The woman listened to us and, when she told us that we had to cancel the reservation, I told her that they had to cancel it and that from booking they needed to receive an email confirming what had happened on their part and that we had not spent a single night there. We went to talk to her twice and with the excuse that she did not handle the reservations and that the owner was in another city, she told us that she would contact me in an hour. He never contacted me again or responded to my WhatsApp message. He also didn't give us any option to meet halfway. Nothing. He also charged us for the full 3 nights, knowing that we were somewhere else and that we had to pay there too. It has been very bad management by a dishonest and lying person who is only interested in money and who does not even know what it means to dedicate yourself to this profession. We feel disappointed. I leave it to your conscience. May this thirst for money at the detriment of other respectful and honest people bring these people what they deserve in life and in their work.

Dar well located, not expensive, Cleanliness remains to be reviewed, the bathroom is dilapidated, bedroom door with broken lock and therefore a padlock instead. We shortened our stay due to the heat of Fes as well as the poor comfort of the Dar. Positive note the excellent breakfast and the pleasant host.

Io e le mie sorelle abbiamo soggiornato in questo Riad a Fez per una notte e il vero valore aggiunto è stata l’accoglienza, la disponibilità, la gentilezza e la dolcezza della ragazza alla reception. Io purtroppo sono stata poco bene e sono stata costretta a restare una giornata nel Riad, lei si è preoccupata per me, mi ha lasciato la stanza oltre all’orario del check out e si è mostrata sempre interessata al mio stato! Ci ha poi aiutate a prenotare il taxi per l’aereoporto e si è occupata lei di stampare le nostre carte d’imbarco. Una gentilezza non scontata!