Airport View Hotel and Secret Spa

I decided to have a "mums day out" for myself and honesty don't think I could have chosen a better place. I booked a spa package which included access to the pool, sauna and steamroom, a massage and lunch. When I arrived, the atmosphere was so warm and relaxed and I instantly felt at ease. I received the warmest welcome from Tina at the bar who served me the tastiest sticky toffee pudding and red wine. I then headed to the spa area and returned to the bar for my lunch, again served by Tina who treated my like I was an old friend. The whole experience was pure bliss. My only regret was not booking a room to relax in, but I'll be back in the winter for sure! Highly recommend, thank you all for looking after me so well.

We found this place after a last minute cancellation somewhere else & what an absolutely stunning place. We came over from England to attend a concert, so had children with us. The service was amazing & very accommodating to us. The rooms were very spacious, clean & to a very high standard. Every single member of staff went above & beyond to help us make our stay perfect. We will be back very, very soon. Thank you to you all.

I sent email below last Friday after our visit and received no reply. My friend and I had booked into the spa this morning (3rd November) at 9:45 for the pamper package which includes, 1 hour treatment, one hour use of spa facilities and a 1 course lunch. On arrival we were told the boiler was broken so there was no hot water- so no hot shower and pool would be cold. We were told they did not call us to let us know as we were probably en route. We do not live far from Lusk. I asked then could we just pay for treatment and lunch as we could not really swim and use sauna and steam room if we could not shower after. We were told it would work out more expensive and it was up to what we wanted to do. We decided to go ahead. Our treatments were lovely but the pool was too cold to get in and slightly murky. We also couldn't shower off the oils used during our treatments. I feel that since we did not get the package as described we should have been offered some sort of discount or compensation. I understand we were told of the problems with the spa before proceeding with treatments however it was disappointing as the service was not as described and a call at 9am to explain the situation would have been appreciated so we would have had time to decide if we still wanted to attend. Sent from Outlook for Android