Hotel Nella

The staff provides excellent personalized service and cleanliness. Convenient central location near the train station and historic landmarks. Spacious, well-equipped rooms with comfortable beds and wine openers.

I was concerned about choosing this hotel based on the fact that it was one-star. It may be technically one-star but has five-star friendliness, cleanliness, and location. If you are arriving/departing from Santa Maria Novella Station, it is a five-minute walk. I usually avoid areas near train stations but this hotel is tucked away on a very pleasant street with many locations to stop for a drink or something to eat. Minutes walk to the central market and Medici San Lorenzo quarter. Everywhere is within easy walking distance on pleasant, interesting streets. The staff at hotel Nella could not have been nicer and their service was warm and natural. We had an issue with booking through a third-party website and were contacted directly by the hotel who efficiently sorted everything. I would recommend booking directly and communication was excellent. A special word of thanks to Alejandrain in this respect. Amenities are basic but good. If you intend to spending a lot of time in your hotel, it is probably not for you. I could not, however, imagine spending much time in a hotel that has one of the most beautiful cities in the world outside it's front door! If you want a good value hotel in a great location, that is spotlessly clean, you can do no better than Hotel Nella.