Janice V
February 12, 2025
Check in. I waited for about an hour and finally checked in successfully at around 4 o'clock. At first, there was a Malay at the front desk. Later, it was replaced by a man. The man kept saying that there was a problem with trip.com and he didn't see my booking. After waiting for about 40 minutes, he said that my booking had not been paid for and I had to collect the money before he could pay. In fact, I had already paid the money. I showed him the receipt, but he didn't even look at it and said it was okay. Later, he said he had paid it back. I felt that the man at the front desk was very cunning. If he didn't listen clearly, he would have paid twice. Finally, I waited for the room, but the door lock was broken. I hope the hotel management can understand this problem.
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