Ashdown Park Hotel

Stayed in the Ashdown for family wedding. A nice hotel, with a welcoming and friendly atmosphere. Rooms, food and facilities were good. Want to mention Anthony O'Brien specifically who was working for the wedding. Was very friendly, helpful and assistive.

We stay in Ashdown Park hotel all the time,we stayed for 2 nights in March booked in went to our room and noticed the heating was on, we tried to turn it off but to no avail. As this happened us in 2024 we went to reception and asked that it be fixed when we were gone to town, girl on reception smiled her patronizing smile and said No Problem, it will be fixed when you return later. We returned to a Shauna again heater not fixed so went to reception and asked for new room. What is the problem with the heating in Ashdown hotel do management think because we are older we need to be boiled alive in rooms. We in new room and next day staff in and out moving tables and chair ? Can this not be done when rooms are empty. Spa was lovely and relaxing which I needed just staying in hotel Tracey was very good at her job and very friendly. One staff member stood out it was Calem in the bar he could see we were upset while waiting for new room and he went to check out new room was ok this young lad is really tuned into customer care and is a great asset to the hotel's team. I hope the hotel appreciate him and his skills with customers,as we feel a lot of the staff could do with training in customer care. I did write to Paul Finnegan Hotel Manager but got no reply too busy with tables and chairs.

Party of 10 siblings. We assumed restaurant would be open. It was not so only bar food available. Fish and chips cold. Panna cotta like a hard, frozen yogurt type thing. Used to have full service for breakfast now changed to a bad self service affair. Fried eggs so long under the heat that they were like hard boiled eggs. Bacon so long under the heat it was like eating leather. What used to be a really special hotel sadly absolutely nothing special or unique any more.

4 of us ate in the Rowan Restaurant at the weekend. There was a large group in the restaurant when we arrived. We waited a good while for someone to take our drinks and starter order. The starters took 45mins to arrive and they were tiny. When the main course arrived it was dried out from being left under the lights for to long. We also asked a young waiter for a jug of water for the table to be told "Can you order from someone else, I'm busy!!!" and he walked away. SERIOUSLY what a response. Didn't stay for dessert as it had all been such an awful experience. Don't take bookings if you can't look after all the tables properly. Would not recommend at all.

I treated my daughter to an overnight stay with treatment and evening dinner. Great value for the two of us. Staff were extremely helpful and could not fault the service they gave. Only gripe was I was looking forward to eating in the restaurant but it does not open on a Sunday so we had to have bar food, which was enjoyable but noisy as it was full of families out for Sunday dinner. The offer did say when I booked evening meal in our restaurant.

A warm welcome, beautiful hotel. Friendly efficient staff. Warm spotless rooms. I have already booked again with my family for May bank holiday. Great value and very good restaurant and lovely tea, coffee and cakes on arrival. Great location.