Hotel Dario Granada

Our group went to the restaurant to celebrate Valentine's Day. The setting and ambience in the courtyard was excellent, everyone was happy with the set menu which in terms of cooking and creativity was enjoyed by all, however the service was poor and soured what should have been a wonderful evening. Staff were surly and rude with little or no appreciation of general etiquette (miss-pouring drinks, omitting orders, ignoring requests, clearing plates while people were eating etc). You should get what you pay for but not here ☹️

We had a pre-made, pre-paid reservation at this hotel which was, apparently, a 4 or 5-star hotel, not to mention we were to spend the new year's eve here. We had to pay extra for extra services and were to stay for 4 nights. We made a Panama-Costa Rica-Nicaragua trip and until this accommodation we weren't disappointed. When we got there the staff told us that all the good rooms we paid extra to have were given away and we had to stay in an appendix across the street... that was terrible. The next day we complained to the owner who said the rooms have been booked through online sites so he couldn't do anything for us even though we paid extra to have the best service. We were a big group, we were separated, some of us in the appendix, some in the actual hotel. We attended the new year's party and had meals there, but the rooms we got, around 20 of us, were the worst I have ever seen considering the money and reputation of this hotel. They were dirty, had bugs, were very small, no place for our luggage, no attention to details... nothing. They looked like old apartment rooms, and like no one had visited in a long time. IT WAS AWFUL. I cried when I saw the room, especially since we expected good services for the money we paid. I hope the owner learned something and won't sell twice the rooms and then offer some random appendix that was.... purely horrific.