Guest User
October 10, 2024
I want to complain about this hotel. I chose your hotel purely because I saw your hotel’s new opening and thought the facilities would be relatively new and the interior should be cleaner. In addition, after researching your hotel’s reviews, I found almost zero negative reviews, and only one negative review. As a result, I wanted to ask you how you got so many good reviews. I couldn't understand it anyway. I was not happy from the time I checked in. First, when I booked a room on Ctrip, it showed that the hotel could upgrade my room type for free based on the check-in situation ( It’s one of my perks on Ctrip). I asked the front desk, and the front desk said that I had booked the best room. Well... people are good at deceiving people. I don’t know what level I booked myself? Anyway, I didn't say anything at the time and nodded, but I wasn't satisfied with telling lies, and the customer wasn't stupid either. In addition, I specially booked breakfast, but I went to the front desk and told me that the chefs and other people had to take a break after the National Day peak period, so breakfast had to be selected that night and I had to tell the hotel what time to eat it. So what should I do? Do you know what time I can get up? I am here to travel, and shouldn’t the service industry provide good service? This is also the first time that I have encountered the situation where the chef has to settle for second best breakfast. I am here for tourism and not for business...and the list I was shown had very few choices for breakfast, and most of them were pasta ( I am losing weight and don’t eat much pasta), so I chose to cancel breakfast. The front desk asked me to cancel the room and rebook it without breakfast, which also delayed a little time. Then I finally got to the room. The smell as soon as I entered was like the smell of decoration or furniture. I couldn't stand it. When I opened the quilt to see if the sheets and quilt were clean, a big spider appeared. Under the quilt (I felt collapsed at that moment), and then when I went to the toilet, the toilet automatically sensed and opened the toilet lid automatically. I saw a big-headed fly in the toilet water inside (I don’t know whether it was dead or alive, Chapter 1 (cannot be seen at a glance), and then there were many thin and short unknown objects at the bottom of the toilet water. I didn’t know what they were at first, so I squatted there and looked at them for a long time. They were squirming. They were maggots. I was really drunk. I'm so sorry for this hotel...I suppressed my temper. I wanted to call the front desk, but found that there was no phone in the room. There was no phone in the room, haha. Then I looked for the hotel's phone number online and used my own. I dialed the front desk number with my mobile phone. It was my own phone. The front desk said that she couldn't leave alone, so they arranged for a colleague to come up. The young man came up to see me and asked me to change my room. Later, the room was changed and it was a new one. The smell of the room was much smaller, but when I was about to go to bed, I found a big bed bug on the curtain. Alas... to be honest, I was not in a good mood at first, and I was very disgusted when I encountered all kinds of unsatisfactory hotel stays. , I am a very demanding person when it comes to accommodation. The software and hardware must be OK, and the most important thing is clean. However, this hotel is so disappointing. I feel like the good reviews need to be considered!
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