Universal international hotel (Guilin Liangjiang Sihu Elephant Trunk Mountain Branch)

I absolutely had a great experience staying at the Universal International hotel! I have been staying here for 5 or 6 times. The front desk staff are very nice and friendly. The check-in process was smooth and fast. The location was perfect for exploring the area. The room was clean, the bed was comfortable. The view from the window was absolutely gorgeous. I’d highly recommend this hotel to my friends and families and anyone! Thank you for providing this fantastic experience!

Very convenience and service is excellent. Yu is very helpful.

Receptionists were very professional, efficient and friendly. They were helpful to sort out our booking to accommodate our tour plan in Guilin and Yonghuo. Ms Yu (小余）was outstanding. We readily recommend this hotel to visitors for pleasure stay in Guilin

The Universal International Hotel far exceeded my expectations and needs! What a wonderful stay I had. The front desk staff, especially Miss Yu, was incredibly professional and helpful. I will most definitely being staying there again when I visit Guilin! Thank you!

I recently stayed at the Universal International Hotel in Guilin, located next to the Li River and close to the Elephant Trunk scenic spot. I booked through Trip.com, but the check-in experience was disappointing as I had to wait an hour for my room to be ready. Fortunately, the staff were kind enough to upgrade my room due to the delay. The new room was much bigger and included a living room. Although the room was clean, the decoration felt outdated. I encountered issues with the toilet, which maintenance promptly fixed, but the bathroom drain emitted a terrible smell, necessitating that I keep the bathroom door closed. On the last evening, I was disturbed by a cockroach running around the floor. The hotel’s breakfast was quite poor, with a very limited selection. The so-called “international” options were almost nonexistent, consisting only of toast and coffee. I stayed for three nights but only ate breakfast once due to its subpar quality. However, the location of the hotel was excellent, being very close to all the scenic spots. Despite the responsive customer service in handling room issues, my overall experience at the hotel was very low, and I did not enjoy my stay. Given these issues, I would not recommend this hotel to others.

Overall was good. Liked their breakfast and their checkout time at 2pm that allowed us to have ample time to pack last minute. Will see you again next year.