Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Dec 15, 2023
Guest User
The room is relatively clean, the toilet is too shallow, the flushing is afraid of splashing on the body, can the hotel change it?
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Price per night from:AED 322
Posted on Aug 31, 2025
Juliana Shuk Ping
The hotel is quite new and room is big and clean. Staff is not very helpful or proactive although they are courteous. They did not proactively sent someone to make the sofa bed at night but rather ask me to do it myself. The body wash was not refilled and I have to use shampoo to take bath.
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Price per night from:AED 423
Posted on Oct 14, 2025
Guest User
The hotel is ideally located to locations for downtown Edmonton and West Edmonton. The breakfast choice is very good for this standard of hotel. The rooms are spacious and general facilities are good such as gym and pool. There is no bar or food lounge but there are lots of restaurants nearby. What lets it down is that it is quite dated and looking a little wornout/tired. To some degree it is starting to look more Motel than Hotel and impressions are really important. In my view the rooms are in need of a modern renovation. Despite that I would stay again. I dont think it deserves the rating that it has on Trip.com and would put it at 7.5/10.
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Price per night from:AED 318
Posted on Aug 14, 2025
Guest User
This was our second stay at this hotel. Last year's experience was good, so we returned, but this time, the experience wasn't as good.
The negative service review stems from the fact that on our departure morning, the cleaning staff knocked on our door at 8:45 a.m. to ask what time we'd check out. I've stayed in many hotels, but this was the first time I'd encountered such a situation. It was very strange. We were supposed to leave before 11 a.m., so we were fine. This was incredibly unprofessional. I couldn't believe this was a Hilton Double Tree! Did the hotel really want us to leave early? Were they interrupting guests to avoid delaying cleaning? I can't understand if this is something the hotel trains its staff to do, or if it's just their own behavior. The cleaning staff knocked on our door with a piece of paper and a pen to fill in the check-out time.
The room amenities were also less than satisfactory. There was no microwave or electric kettle, the bedside phone didn't work, and the hair dryer was broken (I later had it replaced by housekeeping).
Positives: Clean, comfortable bed, great view from the west-facing window, mostly friendly staff, breakfast wasn't free but had a good variety, and the location was good, about a 10-minute drive from the West Mall.
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Price per night from:AED 382
Posted on May 14, 2026
Anonymous UserThe room isn't huge, but it has everything you need. When you check in, they'll ask if you want a fridge and microwave, and if you do, they'll bring them to your room. The bathroom fixtures are spotless. The service is also excellent. This hotel has joined ”Best Western” and officially changed its name on August 1st this year.
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Price per night from:AED 305
Posted on May 19, 2025
Anonymous User
Hotels abroad are relatively old, so don't expect too much. I would like to remind you that you should never park in the hotel. It costs $36.75 a day, while the public parking lot 300m outside the hotel only costs $4 a day. It's a rip-off. Later, I wanted to stop parking and asked if I could get a refund. The answer was ”No”🥲🥲🥲
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Price per night from:AED 422
Posted on Oct 15, 2025
Guest User
Staff are friendly and the location is good! I brought my little dog with me, so I love the room without carpet! The room was big and with free breakfast.
For the amenities, they only provided shampoo and conditioner, but no shower gel. And if the hotel can be equipped with a microwave instead of sharing one ok the ground floor, that would be great!
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Price per night from:AED 256
Posted on Jul 15, 2023
hongpower
It takes about 20 minutes by Uber from Edmonton Airport. It cost about 33 bucks. There is also a Korean restaurant nearby... It is not a walkable distance. All schedules were handled by Uber. The sound of the air conditioner in the room… . It's so big... I turned it off when I went to sleep.
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Price per night from:AED 221
Posted on Jul 24, 2025|Queen Room - Non-Smoking
MooseJaw33Everything was good, the hotel is simple and not fancy, but the room was clean and nice. There were only a few little things that weren't that great. One was the breakfast. It was a little more sparse than I thought it would be (no real protein except for refrigerated boiled eggs that weren't great, and everything else was pretty much just fruit, and other carbs). T.V remote didn't work, and there also wasn't any conditioner in the bathroom (but there was shampoo, body lotion, and two nice mini Dove soap bars). Overall the stay was worth the low cost, good for a budget hotel.
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Price per night from:AED 199
Posted on Oct 12, 2025|Deluxe Queen Room-Non-Smoking
Guest UserLeft our keys in the room and the front desk gentleman was kind and efficient and quick to get us a new one and comforted us that it was no problem at all
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Price per night from:AED 199