Dream Dragon Resort

Real feedback, the newly built resort is very beautiful, and the service staff are very polite and enthusiastic, but one thing completely ruined the good mood! We booked two rooms. In the room where my family stayed, we had dinner in the hotel and went back to the room to take a shower. While taking a shower, I suddenly heard the sound of something falling in the room. I quickly came out to take a look. The entire curtains and even the sticks fell down because My family had some difficulty with their legs and feet, so they called me right away. My friend and I went to the room to check on the situation and called the hotel to send someone to repair it. When the people from the maintenance department came in, they didn't show any concern and asked if anyone was injured. They just asked if we had pulled down the curtains with too much force. They were speechless! After the repair, no one came to clean the dusty room, and there was no apology 😥 I reported the situation to Ctrip, and the customer service quickly responded and went to investigate with the agent. I just want to say that such employees without service awareness will ruin the image of the entire hotel. Safety risks are also a factor in choosing a hotel. I hope the platform will pay attention to it and pay attention to the follow-up results.

Very poor service. The front desk had a bad attitude. It clearly included two breakfasts, but they only gave one. In the end, my friends and I didn't eat any. We were full.

頂級的度假酒店

Second time returning to the hotel, beautiful landscape, quiet space, enthusiastic and attentive staff. Very impressed with the luggage support department at the lobby, Xuan, who enthusiastically assisted with luggage to the room. Reception department Tung, Tan, Van, Ta Thuy, Pham Thuy helped me check in quickly even though I arrived earlier than the scheduled hotel time. The restaurant prepares dishes very quickly, reasonable prices, especially impressed with the cashier Trang, who is welcoming, has many customers but processes the bill very quickly. Especially, you must try the cake and coffee bar located in the lobby. Dung and Thom advised me that cakes and coffee were very suitable for my taste. Will definitely come back when the Water Park opens to experience it.