Hotel Ra Kuun

There are bugs, there are bugs! Climbed on my quilt while watching TV. . I asked the staff if this happens often and he said yes, I asked how to solve it and he said he could give me insecticide. . .

位置靠近蘆之湖，但是酒店在山坡上，步行會很累，搭乘巴士會比較輕鬆。衞生：酒店看起來乾淨衞生，十分舒適。環境：和其他的日本酒店相比，房間比較大。

This is an all-inclusive hotel located about 5 minutes by car from the shores of Lake Ashinoko in Hakone Town. I arrived early, but they let me check it out. The room was also heated and warm. I had booked the most reasonable room, so I thought there would be no chairs, but there were chairs, tables, and chairs. I'm attracted to the fudan first. The toilet is a unit bath, but there is also a dresser and chair in the room, which was convenient (it looks like it would be good for using a PC). Alcohol such as wine and sours, coffee, tea, juice, and sweets are available at the front desk. There is a lounge (?) in front of the front desk, and I thought we would eat there. However, the lounge (?) was not used, and guests had to bring their own drinks to their rooms. A friend of mine who carried red wine and other items said, ``It would be a disaster if something like this spilled in my room or inside the building.'' I had a little Malibu cocktail, and then made tea for the rest of the night (to go with alcoholic beverages in the evening). There were various sweets such as panda cookies, cheese sweets, and dried plums. Personally, I like having tea or having a few drinks in a hotel lounge, so I thought it would be nice to be able to do it there. The room was comfortable, so I was able to relax and drink in the room, which was good. The small chair in the room was a comfortable chair. Now about the bath, the hot spring water has a slight sulfur scent and is cloudy. The water in both the indoor bath and the open-air bath was quite hot. After taking a bath, it was hot for a while. The wash area has lotion, lotion, etc. The next morning, the temperature of the bath water had dropped (due to the cold?), so instead of using hot water, I took a leisurely soak. We had dinner at a beautiful restaurant with a white European interior. It's an Italian buffet. It's all-inclusive (no beer), so you don't have to choose alcohol, so it's easy. I drank white and red wine. Bossa Nova (Lisa Ono) was playing all the time in the store, and it was the perfect mood for a Bossa Nova fan like me. Anyway, there were many items that went well with wine, which made me very happy. There was a lot of seafood. Carpaccio, clams, mussels, etc., as well as pasta, gratin, and meat-based items are not heavy items, so you can try a variety of things. All of the items were delicious, but they didn't have the strong or persistent taste of olive oil, and they weren't heavy. This is the main thing. The pork stew was also delicious. They also had Mexican tortillas, but I forgot to eat them. It's good that it's only a buffet, and the waiter will call out to you and clean up the plates after you finish them, so the table won't get cluttered. There were many types of decaffeinated tea, which was good for drinking at night. I couldn't eat dessert, but ate some rice. We drank a lot of wine before dinner and slowed down for dinner. Even though I don't really like buffets for dinner, I was very satisfied with the buffet. I heard that the dinner items are handmade. The breakfast buffet was delicious, with salt-grilled mackerel and simmered daikon radish. Even though it was all-inclusive, the accommodation fee was reasonable. I am satisfied with the hot springs, food, and service. In addition, the customer service from the front desk and restaurant staff was excellent, making our stay a comfortable one. It was a hotel where you could feel the hospitality. This is a hotel I would like to use again.

I stayed there the other day, and when I drained the hot water from the unit bath attached to the room in the middle of the night, the drain was clogged and garbage came out, causing a serious water leak into the room. I called the front desk, but the phone was broken and I couldn't make a call. I went to the front desk and called someone, and we, the guests, took the initial action and prevented the water from leaking down to the floors below. However, there was no apology from the hotel for the water leak, which was very unpleasant. I was forced to deal with the water leak until after 11 o'clock, so I couldn't relax at all at night, and even after the action, there was no apology from the hotel, just the words "It's over". It would have been better if there had been an apology or a word about the accident when I paid, but there was nothing, and when I asked for the boss, he said he was the manager and that was the end of it. It was a really unpleasant response. I have stayed in various hotels in Hakone dozens of times, but this is the first time I've stayed in a hotel with such lack of sincerity. It was extremely unpleasant. This hotel ruined my trip. In addition, they only said that a small handkerchief was found in the drain, and there was a passage that seemed to blame us for staying there. I think that this also revealed that the unit bath was never cleaned. Considering that, I suspect that the cleanliness of the room was not maintained. That's all about the water leakage accident, but as a comment from the time of the stay, it was probably because of the strong winds when I stayed, and the noise of the draft was terrible all night, and I couldn't sleep at all because of the above-mentioned water leakage response and the noise of the draft. The bath was good and the food was decent, but the hotel does not provide the minimum customer service required by a hotel staff. It's scary to think what would have happened if the water leakage had been drained and left the room during meals. It seems that the hot water had seeped into the room and also leaked downstairs, but I told them when I was paying, but they didn't feel anything. The manager was completely unable to think about such things.