Setsugetsuka

This is one of the best ryokan I have ever stayed in. Firstly, the location is right next to Gora Station, less than five minutes walk, which makes a big difference if you've come from, say, Tokyo to Hakone. Additionally, the rooms were comfortable and the private baths/balcony feature available for all rooms is lovely. The Double Western room we stayed in had the best of both worlds with the traditional Japanese bath and a comfortable bed (while futon are fine, we preferred a bed). Finally, the samue monk work clothes the hotel lends you to wear as sleepwear is so comfortable, my only complaint is that there are none available for purchase. Also, the hot spring bath facilities were great. We only used the shared not public ones, but they were clean, beautifully designed, and well ventilated (which is important for not getting overheated). Travellers take note: a lot of restaurants in the area close after 7pm, and the dinner set is on the pricier side, so best to plan your dinner accordingly. The restaurants we did try (notably an udon/soba place) was very good. And the nearby shuttle to Pola Art Museum/13 min from Hakone Open Air Art Museum make this a good hotel for art-lovers. The staff are friendly and helpful too.

The location is excellent, just 3 - 5 minutes' walk from the train station, making travel easy. However, facilities were so-so. The in-room bath had water stains, so we didn't use it. Dining was underwhelming, like a basic tour package, lacking quality. Value for money was poor, perhaps due to peak season and location. Overall, it has potential but needs improvement.

Great hotel and services. Breakfast and Dinner is extremely nice. There are a total of 3 outdoor private onsen in the hotel and is based on a first come first serve basis. Recommended for families and couples for relax vacation.

This hotel is conveniently located a short walk from the station. It has 2 buildings, the Moon and Flower building. Our room was in the Moon building which was further from the main area. The amenities were great, there were complimentary snacks provided at fixed timings. There was also a resting area with complimentary drinks beside the in-house gift store.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

Good onsen hotel, both private and outdoor. Dinner serving is great and tasty. Breakfast Option is good too. The resort also provide free Ramen, coffee and tea as well as ice cream after your onsen bath. Room is big and comfortable.