Guest User
March 2, 2025
The room is OK, not as cost-effective as Kusatsu. I booked a shallow room with a mountain view. The view in the room is pretty good.
I don't know how to comment on the service. Check-in is not allowed after 10 pm. There was a problem on the road, and I was worried that I would not be able to arrive at 10 pm. After 6 o'clock, I communicated with the hotel through Ctrip repeatedly, but they still insisted that if I couldn't arrive at 10 o'clock, I couldn't check in. In addition, if you arrive before 10 o'clock, you can check in, but if you miss the reserved food, you can only miss it. Help pack or leave a rice ball. After several discussions, it still didn't work.
I must thank Ctrip. It is estimated that the staff of Ctrip in Japan were concerned about whether we could arrive all the way. They were worried that it would be unsafe for us to go into the mountains after dark, and they took the initiative to offer to cover the taxi fare to ensure that we could arrive before 10 o'clock as much as possible. The taxi driver took the wrong road, and it was also the Ctrip brother who communicated with the driver. The brother's Japanese is very good. Great!
In addition, after rushing to check in, there was another problem on the first night at the hotel. The refrigerator door was a safety hazard. I bumped into it and injured my hand, which was bleeding. Unfortunately, the hotel did not provide any medical emergency measures at night. I could not find a tourniquet or an alcohol pad. The front desk was empty and the help line was not answered. At this time, I still contacted Ctrip, and Ctrip helped me make various contacts. Thank you Ctrip for letting me feel the warmth of my motherland in another country.
In general, the hotel has a nice view and good privacy. I hope the service and details will be improved. In addition, safety hazards must be eliminated and we should be responsible for ourselves and our guests.
Original TextTranslation provided by Google