Balinese Onsen Ryokan Hakone Airu

The spacious, comfortable rooms with beautiful mountain views exceeded expectations. Guests appreciated the delicious breakfast options and exceptional, warm service. Cleanliness was consistently praised.

interesting balinese onsen ryokan. service was great, i couldn’t take raw food and my husband is allergic to prawns and they took notice for it and didn’t serve them during our half board meals (breakfast and dinner). the onsen water is certified to be natural and we could read the details of the certification from both the hotel reception and room toilet. the private in room open air onsen’s temperature can be adjusted as well. however the room’s shower’s door was not completely sealed and we found it very chilly to bathe even tho there was hot water supplied as the constant cold air from outside would come in. hope the hotel can take note of this and seal up the showering area’s door completely to prevent air from exchanging during shower. it’s a jap-balinese fusion hotel, pretty interesting concept. we drove during our trip around hakone area and be ready to navigate through very small and narrow roads while driving to this ryokan haha. really very narrow roads. hotel also requested for us to pass them the car key when we returned to the hotel, and to pass them the hotel key when we are heading out, which we found to be a little weird to be honest.

Nice hotel but location was a bit difficult to find. Staff were nice. Hotel gave a more Bali vibe. Food was only average