Atour Hotel (Hami wuika times Jianguo North Road)

This is a very good hotel but the staffs do need some additional training on registering foreigners on their system. We arrived at the hotel after 8pm after 6 hours of long drive and had the unpleasant experience of long check in process at the reception. The staffs were apologetic and obviously struggling to read foreigners' passport, we had to register our details ourselves in the end. Despite all this, the services of the staffs are good in general.

Decent Atour hotel, amenities are excellent, the room was clean and having stayed at numerous Atour hotels this one was good. The laundry room is useful for travelers and I didn’t need to wait to use the facilities. The local restaurant on the first floor (outside the hotel) is excellent. Just follow the music and you’ll find it. Car parking is OK, we parked at the back but if does get busy because of the restaurant. Can they improve? Yes, of course, the check in receptionist looked as though she’d never seen a foreigner before and was cold and abrupt. I thought she was rude. Come on Atour, train your people properly. Breakfast was good, although the staff should have replenished all the items towards the end of service - there was virtually no fruit left. The differences between Atour hotels are largely around individual employees, here the reception/check in was below my expectation. No water or tea offered either. Says it all really.