Atour Hotel Hangzhou Xixi Wetland Wen'er West Road

The soundproofing was poor, the room next to me came back at night and the words were heard clearly, so the hotel provided earplugs, but since I was not used to using them, I didn't sleep well. Now the room only has heating, sleeping is a bit hot. The only good thing is that there is AI intelligent voice control. The bathroom shower water pressure is enough. Neat and hygienic, customer service staff is very good.

The room is new and clean. The price is not expensive in Hangzhou during the Spring Festival holiday. It is not far from the north gate of Xixi Wetland. You can drive into the wetland from the north gate and it is a free area, which is much better than entering from Zhoujia Village. It is also worth mentioning that parking is free.

The stay was good. The Jimu family room was quite large and bright. I was very satisfied. This Atour restaurant is very new, having just opened in June. It is not far from the north gate of Xixi, and 5 kilometers from Zhoujia Village at the south gate by taxi.

The photo of the high-end king bed on Ctrip showed floor-to-ceiling windows, so I booked the room. When I walked in, the window was half smaller, which misled consumers. When I asked the front desk, they directly said that this is the type of apartment they have. I suggested changing the picture and sleeping with mosquitoes until midnight. When I woke up from the bite, it was all in the bag, and there were moth corpses in the room.

Facilities: The bedding facilities are very good. If you don’t want to have a bad accommodation experience outside, you will not go wrong by choosing Atour. The pillows and mattress are very comfortable! The windows of the room are shared with other rooms, resulting in poor sound insulation. You can hear the conversation next door clearly in the middle of the night. If you hear the sound of moving a stool, it sounds like someone is moving something in your room. Hygiene: The sanitation is done very carefully, and there are almost no dead corners in the room. The only shortcoming is that the window glass is a bit dirty. Environment: It is a bit far from the airport and train station, and the window on the side close to the road is noisy! The air conditioner is a bit loud. Service: There are some issues with the service. I couldn't find my order information when I checked in. When I showed the screenshot of my order, I had to repeatedly emphasize whether I went to the wrong place. 😥But the order was not recorded later! There were three people in total to check me in after I gave my ID card. The first one was probably an intern who was not very experienced, so the second one came to teach him. However, when other guests asked about the products, they could throw them down to promote them right away. The third one even asked for my ID card 😂! I booked a room with breakfast, but when I checked in, I was told that the room I booked did not include breakfast. Maybe I used my points to offset the room fee, so I don’t deserve to have the premium Atour breakfast!

因為原定酒店有衞生問題，臨時改定這家酒店，衞生非常好，屋內是全屋智能的設備，而且非常安靜👍🏻，早上睡到9點多的時候，沒打開窗簾屋裡還有種5 6點的錯覺； 服務非常周到，因為外出遊玩回來的有點晚，酒店還給提供了延遲退房服務，主打一個貼心！ 因為白天想去旁邊西溪玩，不想餓着肚子出門，就定了兩份酒店的自助早餐，味道挺好種類也很多，P人推薦！直接解決吃什麼的問題。 如果去旁邊西溪玩，免費區+收費區，建議朋友們留出一天時間，否則玩不完。