Sheraton Hangzhou Fuyang

The hotel is located right by the river, with commercial facilities downstairs. I booked an executive room with a river view. The hotel check-in is on the 12th floor, the executive lounge and dining are on the same floor, and the guest rooms are on the floor below. The rooms are very new and well designed. It may be busy during the May Day holiday, and I waited a long time for the room to be cleaned when I checked in. It is recommended that some self-service welcome drinks be prepared for the guests. The hotel swimming pool is on the 12th floor, but you need to go to the 11th floor and then walk through the entire floor of rooms to the gym reception and then go up to the 12th floor, which is indeed a bit far.

Facilities: Newly opened. Environment: The room faces the Fuchun River, which is refreshing. Service: There were a lot of people for breakfast on May Day, but the hotel staff were very hardworking.

I highly recommend this treasure hotel I found on Ctrip! From booking to check-in, the service is online throughout the whole process. The room is decorated with a great atmosphere, and the large floor-to-ceiling windows have a great view. You can also enjoy the city night view at night, and the river view is beautiful. The hygiene details are perfect, even the corners are spotless, the price-performance ratio is super high, and the stay is so comfortable. I will definitely book this hotel on Ctrip in the future! The front desk lady Tina is very enthusiastic and gave breakfast upon check-in.

The environment is very good, the breakfast is rich, the travel is convenient, the entertainment and dining are convenient downstairs, and it is good to go to the museum and the riverside. The room is clean, you can swim, and the view is very good when you open the curtains. Fuchun River Cruise Ticket: Free

The location of the hotel is very good, with convenient transportation. The Fuchunshan Museum is just outside the door. The swimming pool, gym and other facilities provided are very suitable for vacation and fitness. The front desk lady Tina is very enthusiastic and gave a small doll when checking out. It is very cute. I will come back to stay next time if I have the chance

I think the biggest advantage of the hotel is the excellent view, which allows you to enjoy the beautiful scenery. However, the service is very flawed. I checked in on the evening of the 30th. The front desk gave me a special room on the 7th floor without any notice. This room has a concave connecting door near the glass curtain wall. Let's call it a connecting door for the time being because it has not been finally confirmed. This room also has a strange design, that is, there are no doors or curtains in the shower room and toilet room, and it is a completely open design. To put it nicely, it is unrestrained, to put it bluntly, it is simply the configuration of an economy hotel. For such an unrestrained design, I really feel doubtful. I went to Marriott's official website and Ctrip's page to carefully study all the room types, and found that I couldn't find such an open design at all. The next day, after understanding the request, the front desk manager on duty helped to change to a normal room, and his attitude was worthy of recognition. The rest are all shortcomings: breakfast, very bad! There are few varieties. A five-star hotel doesn't even have croissants and baguettes. It's really not as good as the domestic brand Niuma Travel Hotel. There was a large flow of tourists during the festival, and the food was replenished slowly. The labels of whole-fat and skim milk were placed upside down. The milk and beverage area was empty, and no one came to replenish it for 5 minutes. After receiving the complaint, the tall female restaurant manager did not replenish the food for the guests herself, but ran a long way to direct another short female restaurant staff to replenish the food. I have stayed in many hotels, and I have witnessed with my own eyes that many hotel executives will help take care of breakfast and various services during high passenger flow times. In Fuyang Sheraton, I saw such a bureaucratic style, which was really shocking. Finally, the hotel has very few parking spaces. There was a wedding banquet on the second night, and the security guards could only direct the guests staying in the hotel to park on the road or in the next-door shopping mall. Not only did they walk a lot of distance, but the guests also had to pay for the parking fee out of their own pockets. Before leaving, the front desk said that it could be reimbursed, but no one has transferred the money so far. Well, in short, if you have some corresponding requirements for the hotel, there is no need to step on the thunder again.