Felman Platinum Hotel

The hotel is conveniently located, close to the West Lake and the Grand Canal. There is a large free parking lot and a rich buffet breakfast. I will stay there again next time!

The hotel is very good, the service provided by Xiao Wang at the front desk is very good. I attended training in the hotel, the hygiene is very good, there is an auntie who takes the initiative to clean every day, the only shortcoming is that the sound insulation of the room is not very good.

We booked the room on Ctrip. The online promotion was very good, **300 for two days. We booked it on Ctrip for a better stay experience, nearly 400 per night including breakfast. The hotel looks very good, but it is not as good as advertised after checking in. The breakfast is delicious. The front desk clerk Wang Jia is very good. I would like to praise her. The bathroom in the room has a smell and noise. The auntie who cooks noodles in the dining room may be in a bad mood after getting up. Her attitude is not good. In short, I will not stay here next time. It feels like false advertising! Only the service of the front desk clerk Wang Jia made us feel that the hotel has a new atmosphere after the Chinese New Year!

The Hangzhou Marathon was delayed by one hour. The hotel took the initiative to delay check-out without our request. Thumbs up for the hotel service. Hangzhou Marathon has you, we are warmer

For me who travels frequently, the comfort of the hotel is very important. This time when I went to Hangzhou, I saw the name of the hotel and thought it was good, so I booked it for two nights. When I arrived at the hotel, before I checked in, the waiter asked me to write a good review, otherwise the room I booked was not available, and I could only arrange a very shabby room. I was forced to answer and finally got a room. But I couldn't believe what happened next. 1: There was no toilet paper in the bathroom, no shower gel, and no conditioner. I called the front desk, and a female waiter coldly told me that shampoo can also be used for bathing... I collapsed on the spot. There was nothing else except a toothbrush and a comb that couldn't be used at all. There was no charging cable, and the pillows and quilts were very hard and I couldn't sleep well at night. Anyway, I won't go to this hotel again. It's not as good as a certain hotel. I didn't want to write a bad review, but today I received a message from the hotel urging me to write a good review, so I told you the truth. This is a hotel with a very low cost performance, which is almost the same as a hostel. It should be the worst hotel I have ever stayed in in my life.