PARKZOO Xiangyuan Hotel West Lake Hangzhou

The bathroom was leaking and the water spread into the room. We asked the waiter to clean it up, but he complained a lot. He cleaned up the water on the floor but it was not completely clean. We used a mop to suck up the water, but the water from the mop went into the toilet and splashed around the toilet. The shower head was not fixed, so I called the front desk and asked the maintenance technician to find a way to fix it. But the phone was hung up before I could finish my sentence... The family room is much smaller than the general hotel room type, and the single bed is also much smaller. Putting aside the room type and bed size, the service and facilities are really worse...

The room is old, the facilities are average, the bed is small, and the overall feeling is very average. Not worth recommending?

It feels good, the lobby is fresh and elegant, the rooms are clean and tidy, and the staff I met are very kind. I took my children to Hangzhou to play, and the staff upgraded the family suite for free. The location in the city center is very convenient. I will choose here next time.

The lobby is designed with animals, which is quite special. The front desk staff is friendly, the breakfast has a rich variety, and the hotel is cost-effective. I visited the parent-child room, which is quite large. I will recommend it to friends or consider it as the first choice for next stay.

The room is clean and bright. The whole hotel has a sense of design and the location is good. I will choose it again in the future.

The hotel service is very good, access is very convenient, it is very close to the West Lake Scenic Area, the front desk lady is also very enthusiastic, and the overall hotel is very comfortable.