Hanyav
December 30, 2024
I booked 28-1.1 four days nearly a month in advance. They called me the night before check-in and told me that due to facility maintenance, they needed to move me to another hotel with a worse price and distance. There was no other option. I did not agree to any compensation. In the end, I contacted Ctrip customer service to negotiate and let me check in normally. (Ctrip’s customer service attitude is very good, but the hotel staff is very indifferent and impatient)
But the strange thing is that many people have booked its hotels these days to watch games. For many people who first received calls, the reason given by the hotel was government expropriation, and later it was changed to facility maintenance. I can check in normally again, but there are inconsistencies. My reasonable guess is that the hotel is oversold, and I want to cancel the reservations of people who booked cheaply, and then sell it at a higher price, just because their hotel is closest to the venue.
In addition, the check-in experience is also very poor:
1. The air conditioner heats up very slowly. If I turn on the air conditioner at around 10 o'clock in the evening, it still hasn't heated up until I go to bed at 12 o'clock. The room is always very cold.
2. I wanted to turn on the TV, but it was all blue screen. I asked the front desk, and the front desk asked directly: Do you still want to watch TV at 11 o'clock?
All I can say is: **
3. There is a double bed. There is no socket board at the head of one of the beds... (The socket board of the other bed is not between the two beds, but on the side against the wall)
4. I was woken up in the middle of my sleep at night and found that there were all air conditioner units outside the window😅
To sum up, the Forever Lightning Protection Vienna Hotel
Original TextTranslation provided by Google