Popular Hangzhou 4-star Hotels

Great customer service attitude from the front desk and house keeping staff. Special mention to Miss 袁巧花 of the house keeping team for being proactive in assisting our needs. That is why I took a picture of her name tag so I can mention her here in this review Location: Great 👍! Walking distance to shopping malls, pedestrian shopping streets, and the west lake. 7/11, restaurants beside the hotel. Buffet breakfast included, well worth it at 59yuan because of the numerous selections. Also had buffet seafood dinner that has unlimited famous hairy crab, a wide selection of food at 150 yuan only, shockingly cheap. Enjoyed taking videos of the robot delivering our food ordered from outside the hotel also picture attached

we stayed in a twin room again before going back to Shenzhen. we came back from 4days stay in Huangshan. i left my big luggage in the reception. and the staff was so cheerful and talked about our trip in Huangshan. so she gave us room 1018 which is just right next to the Venice Restaurant. i have no regret staying in this hotel. except for the noise in the 7am! i was still sleepy by 7am as i stayed late getting anxious about the Jeju air mishap. as our flight will br on dec30 night. so i worried a lot then when im in my good sleep, i was awaken by the hammering and drilling noise on the other side of the wall.. so this incident ruined my rest. i was quite dizzy in the morning due to lack of sleep but i just managed to drink coffee to stay awake for the rest of the day.

We had a pleasant stay! We were suprised by the hotel amenities and services. Specially the cleaning lady on 12th floor, that was such a kind and nice person, made us feel welcomed, even though we didn't speak the language. Also she was super fast and effective on her job! I'm sorry I didn't end up getting her name to tha nk her personally for all the care she gave us while we stayed there! Hope the managers can pass on to her this message!

This hotel is located next to Chengzhan Metro Station which is very convenient for us to travel around. The buffet breakfast is very nice. It has variety of choices. The room itself is quite spacious, clean and comfortable. All the staff especially Alan & Zero helped us a lot during our stay. Will definitely come back here again in the future. ❤️

I’m so happy to stay in mercure! The staff was so friendly especially Cathy who helped me a lot! The amenities was also good including laundry self services. Definitely will stay here when I comeback to hangzhou next year! Thank you so much I had a great time🙆🏻♀️

A very nicely located hotel near Hangzhou East. I would say the few problems I noted is a poor air conditioning, but the worst was the elevator which you could wait several minutes. There’s a problem with the programming.

We have been guests of Huachen for many years now- with a short break caused by Coronavirus. We love: its location - a walk from the Lake and the transport connections After recent modernization. It resulted in cleaner bathroom , water properly hot, towels new. In most rooms- Curtains- need refreshing.By mistake we booked a ‚ family with small child rooms- the decor leaves room for improvement. Beds comfortable. Single rooms are airier and the curtains less…tired. Breakfast is well varied , and affordable. Despite a slightly outdated decor- it is our top choice for location and quick and kind service offered at Huachen. In the lobby - a tiny office offering local tours and shows which we had enjoyed with our previous stays.

It was very nice and clean hotel. There are kitchen, kitchen staff, and clean bed linen. They do cleaning service every day. They also have laundry machines and individually packaged laundry detergent for single use in common area. It is very good for travelers. If I’m allowed to say two things, it would be better to have a sponge for washing dishes in the room. And shower water pressure was a little weak compared to Japan though it’s still fine. All staff are very kind. Thank you very much.

Perfect stay with strategic location, cleanliness is superb and room is quite spacious with comfortable bed especially the bed.

Lovely stay, as always, for the Citigo chain. Hotel location is close to Kerry Center and a short drive from West Lake. Staff is friendly and accomodating. Our room was located very close to the street and there was a lot of traffic noise. We were able to use the ear outside provided. Our room did not have the black out curtins that some Citigo locations have. But otherwise, the room layout was nice and the hotel was just as expected. We always choose to stay with Citigo, regardless of what city in China we visit!