MM51716****Before booking this room type, I scoured all the reviews but couldn't find a single picture that truly captured how beautiful the 'Supreme Lake View' really is. Having experienced it myself, I'd like to give a heads-up to others considering this room type:
Pictures 1 and 2 show the Supreme Lake View you can get right from the bedroom and living room windows. Pictures 3 and 4 are of the Supreme Lake View directly in front of you when standing on the small patios off the bedroom and living room. Pictures 5 and 6 are of the Supreme Lake View taken from inside the room looking out the window.
Also, if you have any issues, make sure to bring them up *before* checking out. If you raise concerns after checking out, you'll only receive copy-pasted apology notices and empty promises of discounts on a future visit.
And one more thing: if you need anything, reach out to the Trip.com concierge. They genuinely go above and beyond to solve problems.
That's the heads-up. Here's my review of other aspects of the hotel:
The hotel itself is truly beautiful, and the service level is generally good. After all, it often hosts important events, so the staff are seasoned professionals. I didn't experience any 'wow' moments during my stay. The hotel offered a bunch of free activities, but half of them required me to call and book them myself, always needing to call the main line first and then be transferred. This gave me the impression that the hotel's departments operate in silos, completely disconnected from each other. Furthermore, due to the hotel's limited capacity, if you booked too late, you couldn't experience the activity. I spent an evening making three or four calls and couldn't book anything, which was frustrating even before I left the room. On the day of check-in, a staff member finally added me on WeChat, offering to help with reservations. However, it was still based on availability. To sum it up, most of the free activities were impossible to book, while the paid ones were almost always available. So, the service here is just 'okay.' The room's cleanliness was decent, though the bathtub probably wasn't thoroughly cleaned, as there was still a sticker from a previous guest's bath liner on the back.
In conclusion, if you only book a basic room type at this hotel, you'll get a great deal. The hotel's environment is exceptional and genuinely beautiful. Spending less money means lower expectations, and you won't be disappointed.
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