Hanoi HP Service Apartments

The room was full but the trip page did not show that it was full! When I arrived to check in, I called the owner and asked him to wait a moment for someone to come check if there was a room available. I waited a long time and called back but the line was busy! I asked someone to call for me and they said the room was full! It was a waste of the customer's time! Irresponsible work😕

First of all, we were not able to stay at this hotel. So, this is not a rating of this hotel. I booked this hotel, but for some reason, I was taken to another hotel. I did not have a phone number that I could use in Vietnam. Therefore, I messaged the hotel to tell them the check-in time, but it was difficult to tell them. I was not able to send an email either. We arrived at the address listed, but the first floor was a cafe and there was no sign or landmark that looked like a hotel. When I asked the handsome cafe staff, it seemed that the accommodation was on the second floor. We are not fluent in English. So, we ended up getting help from a Trip.com customer. As a result, we were dispatched? A local woman took us to a hotel a little further away. The hotel was very nice. I wish they had told us earlier if it was overbooked... It took a long time to get to our room even though we arrived in Hanoi early.