Skyline Hanoi Hotel

The hotel's central location near Hoan Kiem Lake and the downtown area is ideal for sightseeing. Guests appreciate the attentive staff and comfortable, clean rooms. Nearby hostel offers delicious breakfast options.

Good location although finding it was tricky down a lane. Room was clean and modern

I checked in late in the evening around 8. Not even 10mins after the check-in, the front desk person came to the room and told us that we have to change the room because they are going to repair the room soon. I asked him why but he didn’t give us any details and just told us to come to the front desk to speak to his manager. We went downstairs and the concierge put me on the phone with his manager. The manager said the concierge is going to take us to the different hotel which is “one minutes away” and change our room with the “window view”. Instead of explaining or apologizing about the situation, he was basically telling us to change the hotel. To be honest, I was iffy about it since I read couple reviews that they had put customers into different hotel with various reasons. I didn’t have any choice, but I wanted to see the room first before making any decision. The guy took us to a HOSTEL called “Hanoi backpackers hostel” and he was handing me the room key instead of taking us to the room and showing us. I told him to walk us to the room and show it to us instead of just handing us the key. When we got to the room, he opened the door with the room key, but the door wasn’t even opening. I was terrified and wondered what would happen if I just accepted the key. I asked the guy for the refund because obviously I wasn’t comfortable with the place and the given situation. Also, they were violating the contract since we booked the place in advance and they just decided to repair the room the day which they knew someone was checking-in. We came back to the skyline hotel from the “hostel” and he put me on the phone with his manager again. I explained everything and said I want the refund because it was not what I signed for. Then, he said “NO REFUND” furiously and said we can just stay in the room that we booked and they will repair the room tomorrow afternoon after we check out. So we went back to our room, but we started to feel unsafe. Who else would feel comfortable with all the situations that happened here? We were two girls traveling from different country. With all this happened, we couldn’t trust the hotel and started to feel insecure. So we decided to leave it this hotel and find another hotel to stay. Of course, we didn’t get any refund since it was our choice leave. We had to leave the place to ensure our safety and security. It is just my honest experience. Unfortunately, I can’t give detailed feedback about the room since I checked in and checked out in an hour. Maybe I was there in the wrong place wrong time. Maybe your experience will be different from mine. I’m writing this review just in case the same thing happens to you and be aware. Thanks for reading my long honest review and safe trip everyone. Just for the record: Did I ask to change to the different room in the hotel? - Yes, I did ask and the concierge said there was no room left. However, when I walked into the room after checking in, my room door was opened empty as well as the room opposite from us. Did they have to fix something in urgent? - I believe not since we checked everything as soon as we walked in. The water was fine and ac was working fine. I asked the manager what they need to fix, then the manager said “no fix,” they just need to “repair” the room.