The service staff were hospitable and answered all our questions. They also helped us book transportation and itinerary to Halong Bay. Unfortunately, the price on trip.com was 30% higher than other websites (because I was too busy and didn’t check the price). After I checked in, I realized that it was much more expensive. The customer service staff could only give me about 100 yuan in coins. Save it for next time, hope the website can be improved
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