Top 5-Star Hotels in Hanoi

Good Points -Customer Service from front counter are superb with friendly communication -Chambermaids are pleasant and well verse on their job - Good facilities with swimming pool, gym room, table tennis, pool table -Fully equip like hardware cutleries, washing machine, hair dryer & toiletries -Negative Points -Shower water pressure low with inconsistent cold & hot -Dressing table alignment need to rectify properly with using strong metal support L-shape below as to prevent leg injury to any staying guests as shown on picture. anytime the wood base might drop and injure in-house guest legs

The hotel was excellent in terms of service and location. Though the breakfast food selection was a bit short for a 5-star hotel and the rooms are small, the staff makes up for it with their warm behaviour and service.the rooftop bar and restaurant is an amazing place to have some drinks or dinner. The view overlooking the lake and old quarters becomes breathtaking at night. Highly recommended for comfortable stays. However a bit lower price of the rooms would be great, mainly because of the fact that other hotels with similar price range has bigger rooms and other facilities to offer.

Fantastic service in a beautiful hotel. Wonderful location just next to the scenic lake. Room is sufficiently spacious for single business travel. Not sure if the amenities is good as was not able to use them.

The hotel is very nice, the bed very comfortable, the room is big, and is located close to Hanoi International School, where I had a workshop.

I recently had the opportunity to stay at Pullman Hotel Hanoi, Vietnam, and it was a great experience! From the moment I set foot in the hotel, I was deeply attracted by the elegant environment and thoughtful service here. First of all, as soon as you enter the lobby, you are attracted by the spacious and bright space and exquisite decoration, which feels very comfortable and warm. Especially when it came to check-in, Phuong Anh was very helpful to me and I am very grateful to her. The rooms are very spacious, well laid out and fully equipped. The bed was soft and comfortable, giving me a good night's sleep. The bathroom is also very clean and tidy, and the toiletries are of high quality and very reassuring to use. In terms of service, it makes me feel the warmth of home. The staff at the front desk are very friendly and check-in and check-out are very quick and efficient. Here I have to mention Phuong Anh again, her thoughtful service really impressed me. In addition, the hotel's dining is also worth mentioning. Breakfast is rich in variety and tastes. It is highly recommended to the friends who will come here for business or travel, I believe you will also love here!

the hotel itself is amazing. the amenities are fantastic and the staff are very welcoming and professional. breakfast is good too. rooftop bar and pool are the highlight and it is very close to the majority of the tourist spots

The hotel was stunning and the staff were overly friendly. The room was clean and best bed/mattress ever!!! A little disapointed as we had booked the Chic Deluxe Room which on the site shows there is a window with a view and a beautiful bathtub, however we got a room that had no bathtub and the window was just pretend with the view of the side of the building. When we checked in and realised it was too late and not worth mentioning as we were only there one night. Other than that, couldnt fault the hotel

This was one of our best experiences at a hotel anywhere in the world. We had so much gracious assistance from all of our staff, especially from Tan, who helped us enjoy our stay in so many ways. Our room was beautiful and extremely comfortable. All the food was delicious, including the amazing breakfast buffet. Tea and happy hour were so fun and memorable. We will definitely never forget our stay and look forward to staying at Sofitel in Hanoi again soon!

Old but clean hotel. Lot of local business people staying there. Indoor pool is awesome. Lake view room is nice. Close to the pagoda and a nice cafe called Laika is a 5 minute walk. Bit farfor a walk to the old quarters, but taking a Grab car is easy, cheap and convenient. One weird thing when we were checking out and waiting for our Grab car, the concierge was trying to check the app to get specific details on our next destination.

The hotel was beautiful and the service was impeccable. Thank you so much and I will definitely return with no time! :)