Romantic Hotels in Hanoi

This time I stayed with my mother and sister. The hotel was great! Everything was beautiful and it felt like we were inside a museum. The afternoon tea was also delicious. Above all, the staff were all very kind and friendly. They provided excellent service and tried to meet our requests as much as possible. Hotel staff member Sang carefully gave us recommendations for restaurants, and even booked a taxi for us. We were very comforted by his hospitality. We will definitely stay at Capella again when we travel to Hanoi. Thank you very much.

Absolutely a hidden gem in Hanoi! This hotel is a fantastic stay and the service of the staff is top notch! I’ve stayed twice here now and will definitely choose again. The location next to the coffee shops in the train street is such a bonus! It’s a classy boutique must stay for anyone wanting a localized experience, genuine caring staff and a great stay! Walking distance to the cathedral and old area! Reminds me of the Great Gatsby!

Exquisite hotel with wonderful Staff and facilities. The French colonial history is showcased in a twice nightly tour of the hotel and grounds. Even if you miss that the staff are proudly knowledgeable and share nuggets of history as you are taken through the beautifully restored property and grounds. Breakfasts are sumptuous (and the Sunday sitting includes complimentary Buck’s Fizz), the restaurants offer great food choices and the location provides perfect access to the old quarter, lakeside walks and cool shopping vibes.

Wow, where do I even begin? I’m thoroughly impressed with this hotel. From the moment I arrived, I was greeted with a refreshing welcome drink and a delightful snack. The manager and front desk staff took the time to introduce some of Hanoi’s iconic sights and personally escorted me to my room. Breakfast was a highlight, featuring exceptional service and delicious food. The staff were incredibly friendly and accommodating—I can’t thank them enough! They even went above and beyond to prepare breakfast for me on my early morning departure. Rooms are wonderfully comfortable and impeccably clean. I loved how soft the bed and pillows were; there were times I didn’t want to leave my room at all. The thoughtful touches, like the welcoming card, were truly heartwarming. Location couldn’t be better—just a short stroll from Train Street and the vibrant Old Quarter. Honestly, you’ll be missing out if you don’t book your stay here. Huge thanks to the staff for their outstanding hospitality. I can’t wait to return!

The hotel was stunning and the staff were overly friendly. The room was clean and best bed/mattress ever!!! A little disapointed as we had booked the Chic Deluxe Room which on the site shows there is a window with a view and a beautiful bathtub, however we got a room that had no bathtub and the window was just pretend with the view of the side of the building. When we checked in and realised it was too late and not worth mentioning as we were only there one night. Other than that, couldnt fault the hotel

1. The hotel is new and clean. 2. The staff are friendly and helpful. 3. The room is spaces and clean. 4. Reasonable price. 5. The spa is good, relaxing at affordable price within the premise. 6. The room cames with simple cooking equipment like microwave, cutlery and etc. Suitable for a family trip especially. 7. Within waking distance to the center of the Old Quarter.

Remarkable food and service My husband and I recently had the pleasure of spending a few days in Hanoi during the Tet holiday, and we were absolutely delighted with our experience at this hotel. One aspect that truly stood out to us was the exceptional level of service provided by the staff. Upon our arrival, Mr. Hieu Ha warmly greeted us, confirmed our booking, and personally escorted us to our room. Throughout our stay, he consistently went above and beyond to ensure that all guests were comfortable and satisfied. His friendly demeanor and genuine care for our well-being left a lasting impression on us. Additionally, we had the opportunity to indulge in a spa session at their sister hotel, conveniently located just a short 5-minute walk away. Despite the closure of many establishments during the Tet holiday, we were in desperate need of some rejuvenation for our weary bodies. Thankfully, the sole receptionist on duty, Ms. Ngoc Pham was attentive and responsive, she skillfully managed to arrange an on-the-day booking for us and tirelessly catered to the needs of various guests. The breakfast buffet offered by the hotel was equally impressive. In addition to the sumptuous spread of food available at the counter (not a lot but good enough), guests also had the option to order made-to-order chicken or beef pho, as well as eggs cooked to their preference. We were pleasantly surprised by the incredible flavors of the pho; it surpassed our expectations in every way. The only minor drawback we encountered during our stay was the soundproofing of the rooms. Regrettably, it was not entirely effective in muffling the conversations and occasional coughs from neighboring guests, as well as the sound of doors closing. Overall, our stay at this hotel was exceptional. While the spa experience may not have been the absolute best we had during our trip, the attentive and friendly staff made us feel genuinely valued and ensured that our every need was met.

The room is just like the photo, it is large and has a sofa and bathtub which is a plus! The sound insulation is good, although you can slightly hear people talking outside, but there are only two rooms on the first floor, so it won't last long. The staff at the counter was friendly and knew that we had plans for the next day and told us that we could order breakfast first to save time. There is a skybar where you can see Huanjian Lake directly. Recommended~ Small disadvantages are that the bathtub drains slowly and there is no price list for the minibar in the room. It may be more convenient for travelers to provide it.

This is my first time visiting Vietnam and the stay in Meritel Hanoi definitely one of the factor makes this trip a memorable one. Other than good location (very convenient to access to different recommended restaurant) and comfortable room, the exceptional service provided by the hotel staff (such as Daisy, Lukas and Hanh) really helped me a lot during the trip. Special thanks to Daisy, I would say she is a good demonstration of service excellence. Daisy proactively gave us a lot of recommendations to the local attractions and restaurants and even extended help to make reservation , and she even check back with us afterwards. I would recommend Meritel Hanoi if you are going to visit Hanoi.

The room is clean and tidy, with a kitchen where you can cook your own meals. It is an apartment-style residence. It is a good place for a family trip or a long-term business trip. The community is safe and close to the supermarket.