JW Marriott Hotel Harbin River North

I arrived quite late the night of booking, the check in process was quick and efficient, the front desk clerk pleasant. The room upon entering had a smoke smell, water temp was lukewarm and ac too low so the room was cold. I was too tired so I went in the morning to the front desk to ask if they could please sort out these issues and went to breakfast, by the time I went back to the room all my issues had been sorted out, that was efficient and excellent service. Now while the water was hot enough it wasn’t hot enough to fill up the tub for a soak however, I had to get out in 15 min as the water got cold. Breakfast was lovely and the staff are all so accommodating and cheerful! Warm smiles and welcome, I really appreciate the warmth they showed everyone. The view in the room is good, at night you can see the snow festival lights from bed, bed is soft and comfy and across the hotel about 2 blocks ( 10 min brisk walk) you can go down to the frozen river and take pictures, it’s like your own personal playground. There are even discarded ice blocks that you can make work for your photography. The hotel has shuttle service going to places but not back, the hotel is far from downtown Harbin where most of the attractions are based. I still enjoyed my stay, thank you for the good hospitality.

the hotel is okay and value for money. it served the purpose.

Very beautiful hotel with amazing view on the river. Very wide choice for breakfast both Chinese and Western style. Only thing to improve was room service since food was not very good and was delivered in plastic boxes, but it was also the first day of the year, so it might be possible that this is the reason.