Harbin Hotels with Airport pickup service

When we arrived, we didn't really get a great energy instead we were welcomed by a lady who greeted us like as though our arrival was a disappointment to her. We feedback to the manager and she changed her attitude. But the experience was sort of tampered with because of that. They also have costumes below that you can wear around the lobby or even in your own room. Note that many costumes are not in good condition (Torn, Zipper not working). Overall the experience was still not too bad given its a historic hotel, and the elevator was cool.

The rooms were really old，but staff was friendly and supported as much as they can. The staff was very supportive, child friendly and super fast. I was really impressed. Special thanks to Ms Nalisa Ni- she is amazing. One comment for the hotel,They really need to renew the rooms,Especially the AC,It smelled of mould or something similar

We booked 2 rooms for 2 nights in December. The rooms were standard. We were allocated rooms that faced the main st. So, it was noisy with cars honking and people talking. There was a beef noodle shop within walking distance from the hotel. The restaurant is close to a 7-11. I recommend guests to this hotel when visiting Harbin. Breakfast was good enough. However, there were not enough tables during peak hours of breakfast time. Other than that, I would recommend this hotel to anyone who is planning a trip to Harbin. It's affordable, close to tourist attraction, and staffs were willing to help although their English was limited.

This is a very decent hotel, close to the main tourist area and lots of restaurants within a few hundred metres distance. The room was very warm and clean. The staff were very polite and acted very quickly upon our requests. We didn’t use the cafeteria so we cannot comment on the quality of the food, but it seemed to have quite a comprehensive selection of food even if it was just Chinese style breakfast. For the price you pay, breakfast should be included there was no coffee in the room, only tea. In any case, they were very kind and gave us a small present upon our departure.

This hotel was in a great location! We were close to Sophia Church, Zhongyang pedestrian street, and within walkable distance of a park and the Songhua River. Breakfast wasn’t anything special, but I found things to eat each morning, and they changed up some of the dishes served, which was nice. All staff members were very friendly and helpful. However, I want to give a special shoutout to 王颖. I spoke with her before arriving in Harbin to let her know that our flight arrived late at night. Through WeChat (my Chinese is not good), she helped me schedule a car and helped me work with a robot that delivers food to your room, plus a list of other things. 🤭 I found out she was often helpful when she wasn't on duty, which she did not have to do. I am so thankful for the kindness shown by 王颖. I will tell my friends to stay at this hotel when visiting Harbin!

It’s convenient location, to eat dinner, to see the museum. It’s near to the subway station of 博物馆, just 5 minutes on foot. Breakfast is good. There are many kinds of dishes, bread,sandwiches, salads and fruits. It’s good for foreigners

The room was large, clean and with a great view. On top of that the best thing is the service was exceptional! From the check in staff, cleaning staff, room service staff, concierge, the customer experience ladies etc etc we cannot thank you enough for the wonderful care provided. We manage to get the names of some the staff that helped us. 徐羽彤，马红红，佳琪，周奕涵，秦奇，姜辉 We will definately return again! thank you all

The location is ideal. Very close to the zhongyang pedestrian street and the river where you can partake in snow activities. The size of our room was perfect for a family of five and the floor heating worked great. Lots of places to eat nearby and convenient waimai delivery straight to our room. If visiting the harbin ice festival would recommend staying here rather than in songbei where there is nothing nearby.

The grand design and comfortable room environment of Sofitel Hotel are impressive. The whole hotel gives people a spacious and elegant visual experience, and its architectural style and decorative details show exquisite taste. Entering the room, you will feel a comfortable experience. The bedding is soft and the room facilities are complete. It pays attention to both practicality and warmth of details. Such an environment is undoubtedly a great satisfaction for those who seek comfort and tranquility. The hotel manager Xiaoyu is also warm and hospitable. Whether in terms of atmosphere creation or accommodation experience, it provides a quiet and high-quality living environment.

We had a wonderful stay at Aoluguya, we were treated exceptionally nice the staff was awesome, the F&B manager Frank was there to help and attend to our every needs, the breakfast was amazing we had some yummy baked beans done for us as an extra treat among the other plenty of dishes that were there on the buffet menu, the while two days were absolutely wonderful, our room was spacious and very comfortable for our daughter to run around and play, unfortunately for us our daughter wrote on the wall with a pen and we really felt bad about that incident, but thanks to the amazing efforts that were done by the night duty manager Brian who attended to the situation in a calm and diligent manner he had the issue resolved and made sure that we were still comfortable and well accommodated, the hotel stuff are very friendly warm and welcoming another special thanks also goes to Star at the front desk she was warm and very patient with us during our check in time, my family and I we will definitely come back again for another stay in the near future. This hotel is by far the best the check out time is flex and we did not feel the need to be hurried out of the room, we felt home away from home, everything was top notch!