Platinum Hanjue Hotel

The deposit was deducted 85, no reason was provided, the customer service was always on the phone, not recommended

A very unsatisfactory stay. To put it simply, I was overcharged without my knowledge. On the day of check-out, I communicated with the front desk staff at around 9 o'clock in the morning and told them that I would like to check out later. The lady at the front desk kindly agreed to extend the stay until 2 o'clock, and asked me to give a good review on Ctrip, and I agreed. But when I checked out at 2pm, the man at the front desk actually wanted to charge me a late check-out fee of 15 yuan. Because I had no evidence and I thought 15 yuan for 2 hours was reasonable, so I didn’t continue arguing with the man at the front desk. , directly agreed to pay. Here comes the point where lightning protection is needed! Two or three days later, when I checked my credit card balance, I found that the hotel had deducted 30 yuan from me. After I called the hotel, although the switchboard staff sincerely apologized and refunded me the overcharged 15 yuan, I was still very disappointed with my stay. If I didn't check it, wouldn't the 15 yuan be for nothing? ! I hope the hotel can train the front desk staff on their professional skills and ethics. If you are given a free delay, please leave a message in the system! If there are additional charges, please determine the amount! I have nothing to say about the hotel. The price is still very unvalue for money. The rooms are old, the lobby is noisy, and the food and beverages are mediocre. Next time I come to this area, I will choose the surrounding Century Jinyuan and Jinling.

I have stayed at Buckingham Palace several times in Hangzhou before and was very satisfied. This time I came to Hefei and booked Buckingham Palace because it was not far from the South Station. Buckingham Palace in Hefei may have been built earlier. The facilities are still dark red classical wood furniture, which is slightly traditional and not as high-end as the French light luxury style in Hangzhou. But it is still very comfortable to use. The pillows, bedding, and bathing feel are still online. Highly recommended!

I have stayed in this hotel many times. The environment is very good, clean, tidy and comfortable. The service can be improved. Facilities: Very good, especially the big bathtub, I like it very much😘

The room facilities are high-end, the check-in experience is good, and the service attitude is good.