Hilton Garden Hotel, Binhu New District, Hefei

Very dissatisfied. The hotel gave priority to the rooms that had been painted recently. At that time, the hotel was not full, and there were other rooms of the same type that had not been painted. The room I stayed in was not tested by a professional agency after being painted, and no report issued by any official agency could be provided. There was a pungent smell in the room when I checked in. At first, I thought it was just renovated, so I didn't change rooms out of trust in the hotel. But I felt unwell on the night of check-in, with severe lung and respiratory infections. I was awakened by severe coughing at 5 a.m. and asked the hotel to change rooms. At present, the inflammation in the body has not been eliminated, and I have delayed work for three full days. The key is that people have suffered a lot of pain. Your hotel's practice is really irresponsible. Where do you put the health and interests of consumers? Because of work, I stay in the hotel 3-5 days a week. Hilton hotels in other cities also encounter the situation of smelly rooms. This is a common problem of group hotels. I hope the hotel group will pay attention to this problem. But this is the first time that I have had severe inflammation. This inflammation lasted for a long time and has not yet recovered. It has caused great harm to my body and mind. It has caused a shadow to stay in your hotel. It is understood that the hotel has recently arranged rooms with the same situation for other guests to stay. I am really speechless.

The overall experience was very good. I couldn't extend my stay because of the Binhu Conference. Anja at the front desk was very considerate and helped me with the invoice and water bill issues. The facilities were simple and elegant, and the hygiene was also good.