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The hotel decoration is very unique, with many landscape paintings and an ancient flavor. The rooms are fully equipped, clean and hygienic, no noise, no odor. It is next to the Second Affiliated Hospital of Medical University, so it is convenient to see a doctor and visit patients.

Checked in at 11pm, asked the hotel housekeeping department for two harder pillows, told them they had them, but they would be delivered tomorrow morning. I'm checking out tomorrow morning, what pillows do I need? Can I answer the phone but not get pillows? What kind of service? Bad review, will not come again. Finally used the sofa armrest as pillow for the night.

房間乾淨整潔，環境優雅，安靜舒適，住的很舒服。服務態度很好。房間乾淨整潔，環境優雅，安靜舒適，住得很舒服。服務態度很好。房間乾淨整潔，環境優雅，安靜舒適，住的很舒服。服務態度很好。

Such a nice place to go for weekend relaxation. We love the infinity pool and the cleanliness of the entire area. The food is good; if you want barbecue, be sure to order in advance or, better yet, bring your own meat. Unfortunately, we ordered, we waited, and then, after more than 30 minutes, they told us it wasn't available anymore. Also, it's so hard to take a taxi or Didi from there; we've asked the receptionist to help us, but she said they couldn't. We hope the receptionist can be more accommodating and helpful. Anyway,after an hour of waiting, we've got our own taxi without their help. But overall, we like staying there, and we will definitely come back for the infinity pool and nature.

There are few people now, 106 rooms, 7 guests Five room types in the magic beach resort The resort has not been done yet, the hotel is in the suburbs, there is nothing around The hotel has no obvious traditional layout, everything is landscaped Parking in the open-air parking area next to the hotel entrance Breakfast is OK, there are few people, it is a package. Service, there is a battery car, someone takes it to the room (or you will get lost) The room network is not good, the room does not have air conditioning, the floor is particularly high The front desk is in a separate place, more like a glass room

Originally, I planned a short Mid-Autumn Festival holiday: 3-4 days trip to Hefei (departure on the evening of September 13-return on September 16) ~ 3 nights of accommodation were arranged in this hotel ~ But due to the typhoon entering ~ I cancelled one night of accommodation and returned one night earlier. I didn't have time to slowly experience this beautiful hotel by Chaohu Lake. In terms of cost performance, it must be 5 stars. The room I booked is 650+/night for a king-size bed room with two breakfasts. The hotel room is 55 square meters, very spacious, and has a balcony ~ The overall environment of the hotel is very quiet and secluded, by Chaohu Lake. It's a pity that the time for this trip to Hefei was compressed too short There was no time to immerse myself in Chaohu Lake ~ The hotel's breakfast has to be said to be very good Especially for this accommodation price. It is my favorite part of the entire hotel. There are both Chinese and Western styles. My family likes Chinese style, but I prefer Western style. There are many types of breakfast and the quality is very good. They can satisfy and take care of everything. I didn’t have time to enjoy all the facilities in the hotel. But overall, the impression is very good. I will stay here again next time if I have the chance.

Facilities: New, convenient Hygiene: clean Environment: Quiet Service: Get full marks Hotel service is the first, warm, patient, courteous and thoughtful. The environment is clean and tidy, and the smell is good. The big bed is comfortable and the pillows are comfortable. Overall, this is a relatively cost-effective hotel I have stayed in, and the whole process was very pleasant.

在天鵝湖大酒店承悦的入住體驗堪稱完美。 位置十分優越，周邊交通便利，無論是出行遊玩還是商務差旅都極為便捷。酒店外觀大氣，內部裝修精緻典雅，從大堂到房間，每一處細節都彰顯着品質與格調。 房間寬敞明亮，佈置温馨舒適。床品柔軟乾淨，讓人一夜好眠。設施齊全，各種電器設備都運行良好，無線網絡速度也很快。衞生間乾淨整潔，洗漱用品質量上乘。 服務更是無可挑剔。特別是前台工作人員鄭一陽熱情周到，辦理入住和退房手續高效快捷。客房服務響應及時，有任何需求都能迅速得到滿足。酒店的餐廳也很棒，菜品豐富美味，早餐種類繁多，能滿足不同人的口味需求。 總之，這家酒店給我留下了深刻的印象，強烈推薦給大家，無論是旅遊還是出差，選擇這裏一定不會讓你失望。

The hotel is next to Yintai, which is convenient for shopping and transportation. It is easy to get a taxi. There are also many parking spaces nearby. Check-in is very fast, and the staff handles things very efficiently. The elevator is clean and spacious, the room is also clean, the hot water is stable, the TV can be projected, the accommodation environment is quiet, not noisy, there is no noise, the rest is very good, the bedding is comfortable, the breakfast is OK, and the coffee can be taken away. Overall it is good and recommended.

This was my first time staying at a Mercure hotel and I was not disappointed. This new hotel opened in April. I usually stay at less expensive hotels but I was attending a festival at Luogang Central Park and wanted to find accommodations nearby. It was a short walk from the hotel door to the festival gates. I could see the stages from my room. The service at the hotel was the best that I have ever encountered. I was immediately greeted by the guest services agents. Sally, the front office manager, assisted me as I checked in. She speaks excellent English. Sally assisted me by entering the hotel address and room number into Meituan. The food was delivered to my room by robot. Sally and the staff at the front desk made sure that everything about my stay was as perfect as it could be. On day two, I ordered Meituan again. The food never arrived. As I do not know any Chinese, Sally helped me by talking to the vendor and delivery driver. She spent two days (even after I had checked out and gone home) to make sure that I got a full refund from Meituan. For some reason, I could not rent a phone charger from the machine in the lobby (that is a problem on my end not a problem with the machine). One of the guest services agents on duty rented the charger for me and I paid her when I returned the charger. My room was beautiful! I had a corner room with windows on two sides. I enjoyed a long soak in the tub each day. The toilet came with a remote control that I translated. There were a few minor things about the room that could be improved. 1. The refrigerator was stocked with free beverages. However, there were no sugar free sodas. The water bottles are smaller than what I am used to and there were only two bottles of regular drinking water in the room. The maid and front desk were happy to supply me with more when asked. 2. The telephone sits on the bedside table that is in the far corner of the room. You have to walk around the bed to reach it. The phone would be more accessible on the side of the bed closer to the sitting area. I don't usually use the hotel phone but you do get a call when the robot comes to your door. 3. To open and close the curtains, you press the button next to the bed. The corner room has large windows on both walls. There is no way to only open the curtain on one side of the room. The morning sun was too strong from one window so I used a chair to prop open the curtains on the other window. 4. There is a lack of foreign programming on the television. Other hotel chains that I use have a free English movie station like HBO or Cine-Max. I travel with a USB stick that has some movies saved on it in case the hotel does not offer such programming. However, the original TV remote is not supplied in the room and there is no way to change the TV input from their satellite box to the USB port. I did not have my laptop with me. I inquired with Sally at the front desk but there was nothing that she could do. There was an option to order pay per view movies. 5. The next problem is my error. I put the paper do not disturb sign on the door. I did not realize that there was also a button on the light switch that turns on a green light outside of the door when you want the room cleaned. I accidentally turned on the light. The maid walked in on me without knocking first. She was very kind and apologetic. I did not use all hotel amenities. I did enjoy the wine, coffee, and snacks in the front lobby. I also ate breakfast in the hotel restaurant each day. There was a nice variety on the breakfast buffet that changed daily. I found the laundry room to be clean and comfortable with a small sitting area. It is located near the fitness room and restaurant. I would definitely choose to stay at this hotel again if I am in the area. The small issues that I mentioned above are just minor inconveniences and nothing that can't be corrected or worked around. Based on my stay here, I would also try other Mercure hotels when traveling.