The house would have been nice for 4 women on a work trip, all having their own room. The rooms were in fact nice and the house was set up well. The host though was awful and we had a terrible experience. When we checked in, the heat was below 40 degrees and freezing in wintertime, which is absolutely unacceptable. We asked for blankets, which we received, but we still needed to sleep in outdoor gear because there were no space heaters (the host said there were), and the blankets were insufficient. The shower was running when we arrived - enough water to take a shower. Despite our complaints, we were told nothing could be fixed until morning, and the only solution was to turn up the heat very high to try to heat the house faster. The house was advertised as yellow, but it was white, which made it difficult to find at night. When we asked for a refund due to lack of heat, management not only lied in emails and refused, but were incredibly rude. They claimed we had children with us, which wasn't true - we were 4 adult women traveling for an early morning work event the following day. Staff saw each of us in-person when dealing with the heat and water issues. Management also claimed they offered to move us, but they didn't offer that, because they said they had nowhere to move us to. We hoped the host would make it right, and I'm very disappointed that they didn't. The lack of customer service and rudeness in a small town like Helena is disheartening. Please take your business elsewhere and support other folks who care about their customers. I do not recommend staying here.
100 Reviews