Vienna International Hotel (Hengyang Nanyue Hengshan Scenic Area)

Threat, our foreigners’ cars may be smashed! ! ! ! Threat, our foreigners’ cars may be smashed! ! ! ! Threat, our foreigners’ cars may be smashed! ! ! ! When we arrived at the hotel in the evening, we asked the security parking attendant at the door for help, but they ignored us. (I often use Ctrip and I often go out to play, which is very polite). Because parking spaces are tight during the National Day. It is indeed difficult to park, and this is when security is needed to help coordinate. Not only did the security not help, We found a parking space on our own, and even though we were not allowed to park in a parking space that was said to be for locals (the area is public and is next to the hotel, you can take a look at the picture), the security guard threatened: "Be careful when you wake up the next morning and your car will be smashed." "I can't imagine this place or this hotel being lawless! ! ! Security includes services such as direct delivery to the hotel by the delivery man with the room card. When the delivery man delivers the food, the delivery man is like arresting a prisoner, knocking on the door crazily and making a very vicious sound. Although this is not the responsibility of the hotel, it is basic. Other Vienna hotels have robots, why don’t you use robots? Also, when I checked in, I knew there were many people during the National Day, but what do you mean by chatting? I have always been generous to many people. I have stayed in so many hotels and rarely leave negative reviews. I hope everyone will argue carefully and avoid staying in this kind of hotel.

I didn't want to comment at first, but after seeing your reply to the last bad review, I thought I should restore the situation of your hotel at that time. At that time, our friends arrived at the hotel very late and gave us three rooms at the price of 268 per room per night without breakfast and mountain view room. This is the Vienna member price. Then we asked to extend the stay the next day, and asked the night shift lady to say it would be 297 per room per night. We said yes, no problem, and asked her to help extend the stay first and come to renew the next day. The lady agreed. This lady has a good attitude. Thank her for the hard work of the night shift. Then the next day when we came to extend the stay, the front desk replied that we would need a member price of 385 yuan per room. For the mountain view king room, we replied that the lady agreed and quoted 297 per room, but the front desk said no, there was no such price. Later, we went to Ctrip and saw that it was 309, so we showed the price and negotiated whether we could get 297. We were too lazy to do it, and the platform was only 309, not much different, but they still said no, no, and the attitude was not friendly. They asked us to book on the platform. My friend was a little angry because the former and the latter colleagues were inconsistent, which might be a handover problem, but she did not verify it and directly refused and communicated toughly many times. We agreed to book on the platform later, which was indeed a bit unpleasant. Then after a while after we got to the room, someone at the front desk called again and said that they would send breakfast to each room, or whether they could directly give us the originally agreed price of 297 front desk price to check in and cancel the Ctrip order. Why did they have to argue for so long for that 10 yuan? Everyone was unhappy. The impression score was not good, so we refused. Later, I went to the Vienna website to see the price, which was also 308 yuan. I... Then the person who was most angry left a comment after checking out. I said that it was not easy to comment on hotels, but today I read the comments and replies, sorry I have to comment. To be honest, this Vienna has good facilities and environment, it is worth entering, but the professionalism needs to be improved. It is not a matter of money, but it is uncomfortable. We used to stay in the hotel next door many times, and the price was much more expensive than Vienna, but we were very happy to book that hotel every time we came. Unfortunately, it closed down this year, so we booked Vienna. Ps: Hengshan is a good place, but this does not represent our impression of Hengshan. We like it here and come here often. This incident is a small episode. I hope the hotel can treat it more objectively. I know it is not easy for you. I give it a medium review.

Good environment and complete facilities. Free high-speed rail pick-up: good service attitude. Many breakfast categories and good ventilation in the room,