Ensana Thermal Aqua

Very poor cleaning room service as a mentanence Service as well. air Condition not working.. staff seems. But job not done... very disappointed at all. Very poor cleaning room service as a mentanence Service as well. air Condition not working.. staff seems. But job not done... very disappointed at all.. Nbbhh Hhhhh Want back again.

We got exactly what we asked for and that is a disappontment: in Ensana hotels we always got a room upgrade or some other surprise. Not now. The place is too big, not a bit personal, waiters and other staff just worked as robots, nobody ever spoke to us. They were unmotivated. The staff in the restaurant just took away the plates&cutlery without talking, without giving us another one. The room had a lot of insects, harmless, though. The biggest problem is that there is no place to put&dry your wet clothes, so they are moist next day. Breakfasts and dinners werefine, the lunch was average. Good point: the two electronic playing tables. There is one small playroom for kids, but ours didn't like it much as it was too small and uninteresting. The playroom we saw on photos looks much nicer - where is it? The small kids' pool is good, our kiddo liked it. There are a lot of baby-friendly toilets, too. It is a pity that now they do not give you a lunch on the day of arrival&checkout. And the opportunity to bathe is also cancelled on checkout day. So we had a nice time, but we still felt disappointed. Mixed feelings.

We just finished our stay at this hotel and we had a really good experience. We stayed at one of the newly renovated rooms which was nice, clean and comfortable. The food was beyond amazing, we were pleasantly surprised and the wine was delicious. We had the all inclusive package, which I recommend. We also got a massage there - great experience. Staff was helpful, they speak english very well so se had no problem communicating. The wifi was fast. Hotel has lots of activities for everyday - aerobics, fitness, morning workouts, daily trips organised which you can join, live music on some evenings.. Hotel is a very short walking distance to Heviz and the lake Heviz, we visited both and had a great time. To Balaton is a 10 min drive. Overall, it was a really pleasant experience, I would recommend this hotel to anyone visiting the Balaton Area, and we definitelly Will be coming back.