THE HORIZON HOTEL

The hotel service is very good, there are many parking spaces, and you can get a free ticket to Wanlv Lake Mirror Flower Garden when you book. It is not far from all the core attractions by car. The room is high and comfortable, and there is a water pool downstairs, which is suitable for leisure and relaxation.

Basically, I go to Heyuan with friends every year to visit relatives. I have always stayed at Hilton Garden Inn before. I started to stay at Times Cloud last year. This time, I booked two king-size rooms without windows. When checking in, I asked to stay on the same floor as much as possible because there were two children who would visit. The front desk lady Xiaoying was very gentle to receive us, and gave us a surprise upgrade to a window room on the same floor. The breakfast was really average. One of our children was over 1.2 meters tall and we had to pay 48 yuan. I think if it was worth 98, I would pay it. If we didn't include breakfast, all 6 people would not eat that kind of 48 yuan. The lady who registered for breakfast was also slow enough. The two of us were checking in. After waiting for a while, we wanted to take the children in first, but she blocked us with an unfriendly attitude and said that the children had to pay before they could enter. Can't we just wait a moment? It seemed like we couldn't afford breakfast. We scanned the code to collect the payment directly. We were not allowed to enter without paying. I didn't want to say anything. I said that the deposit could also be deducted when I checked in. It was very embarrassing.

The stay experience is very satisfactory! The front desk service is enthusiastic and professional, and the check-in process is fast. The room is clean and tidy, the bedding is comfortable, and I slept well at night. The hotel facilities, room facilities and bathroom toiletries are all complete. The hotel is conveniently located, and it is convenient for dining and shopping around. The breakfast is rich in variety and tastes good. It is very cost-effective and I will choose here next time!

I often stay at Times Cloud Hotel. The hotel is in a good location, with convenient transportation. The room is very clean and tidy, the mattress is very soft and comfortable, the hot water in the room comes quickly, everything is relatively complete, the service is very good and attentive. After checking in, I felt that the air conditioner in the room had a bit of odor, so I casually told Manager Liu about it. He quickly went to the room to check the cause and gave a solution. He saw that the mineral water bottle in the room was empty and took the initiative to add mineral water to the room. The service was very efficient and meticulous. 👍

The quality of the room exceeded my expectations, it was new, big and clean! They upgraded my room for free and gave me fruit as a gift. The breakfast in the sky restaurant was very good. I will come here again in the future!