Pandanus Beach Resort & Spa

I would say just book it and forget about it. They will take care of everything. Cant see a better five star hotel than this. Also they celebrated my birthday as well. The cake was totally amazing!!

We stayed for 2 weeks in room 506 (more like a suite) on the top floor with a stunning beach view. Our room was kept scrupulously clean, well stocked with some lovely extras like bath robes and toothbrushes. The linen everywhere in the hotel smells like freshly washed laundry (not typical in most hotels) and bedding is luxurious. Special mention to Nirwan (our room assistant) The hotel itself is well kept and you constantly see maintenance working hard to ensure any issues are immediately attended too. My only suggestion here would be that the reception and outside verandah area is quite sparse and would benefit from some finishing touches such as plants and flowers (some did appear for a special event - The mixing of the Christmas cake - but were removed outside afterwards possibly due to the weather). The front desk staff were very helpful and money exchange is very efficient with good rates. We were on the all inclusive drinks package. Whilst there was enough on offer, no wine is included and cocktails are on the basic side. That said, the bar staff are excellent. Our wonderful bartender (Nimanthou) was very attentive and makes great cocktails! The food is incredible with a huge variety of choice although dinner service was too late for us (7:30 - 9:30). Chefs are constantly monitoring the serving dishes to ensure it is warm and plentiful. Freshly cooked eggs, omelettes etc are always available at breakfast and the chef is a delight - always smiling and keen to please . The food itself is in a separate air conditioned glassed area within the dining room which made a huge difference to the buffet experience. I have just 2 small suggestions for improvement here; I cannot drink caffeine and there were no other hot drinks available at breakfast apart from tea and coffee so maybe some decaf options such as fruit tea bags could be considered. Secondly, with such a vast offering of dishes it would be useful to have a (V) after vegetarian options so guests can go straight to them if required. Ultimately what takes this hotel from a very good to excellent rating is the staff. They genuinely go above and beyond to deliver the very best customer experience especially in the dining room.

Good: 1. Hotel lovely 2. Beach clean 3. Rooms spotless 4. Staff friendly - Gevindu especially gives great service Could be better 1. Food needs western options in addition to local food. Western options are only available to ‘pay’. Considering 99% of guests are western, this should be reviewed. Breakfast items constantly run out and you then have to wait 10-15 mins until more are cooked. This should NEVER happen. 2. Drinks like wine and latte extra, these should be included as they are on most EU holidays 3. Cocktails which are premium over priced, even by European standards 4. WiFi sporadic and signal sometimes weak 5. Running out of cups, spoons at breakfast and dinner services and having to wait until more are washed 6. Having to wait on a waiter for drinks at meal times, they prioritise people who have previously tipped them 7. Fire alarm / an alarm goes off every morning on the first floor at 6am

Our stay at Pandanus Hotel in August 2025 can be summed up with just one word … AMAZING! The hotel sits on the beach and all the rooms look out over the ocean. Our room, a deluxe in the main building was huge and very well presented with robe, slippers, toiletries, hair dryer and safe. The food at the hotel was lovely with a varied choice of local and international dishes for both all inclusive and A L Carte. The drinks menu is great with plenty of choice, again for all inclusive and A L Carte guests. There were lots of sun loungers and parasols available both on the beach and around the pool. From the hotel you can walk along the beach and visit a couple of beach bars serving delicious food and cocktails. Entertainment at the hotel is low key with a local band playing background music most evening. Twice a week a disco is held in the Skybar. The Spa at the hotel is worth a visit. There’s a great choice of treatments available. The hotels greatest asset has to be the staff. Without exception they are quite simply THE BEST, always smiling, friendly and helpful, nothing is too much trouble. Special mention must go to Dileep and Ajith who both went above and beyond providing the highest level of customer service and ensured our holiday was as good and relaxing as it possibly could be. We did a few trips during our stay including … Bentota (by Tuk-Tuk), Galle, Turtle hatchery, Ella, Kandy, Udawalawe and river safari. Would I return to Pandanus Hotel? Definitely. Would I recommend the hotel to friends and family? Already have.

Tutto BELLISSIMO..E TUTTI SUPER GENTILISSIMI 👍😍😍😍😍 Ajith fowsan kumara lakshn chathuri poojani thanushi heshan

Ок ,завтрак и ужин очень вкусные specifically front office chathu pooji thanu heshn kumara thanks for all and everything was perfect thank you manger also I come back again