Guest User
May 2, 2024
It's the third time I've come here. I suffer from gluten and lactose intolerance. After some discussion in the room, the previous times, the chef, very kind, prepares me small, very tasty alternatives and for this I thank him very much. On my third experience, upon arrival in the room, without even a good morning or welcome, I was immediately told by the maitre d' in the breakfast room, in a very rude way, that, "due to directives from above", I can no longer receive lactose and gluten-free alternatives, but exclusively what is displayed on the buffet. I go out without having breakfast as I can't eat anything. I ask the manager if an alternative is possible, being a 4 star, and he replies yes. The next day I received the "alternatives", absolutely not like the other times, and I had to send them back, they were so unedifying and impoverished to the bone.
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