Crowne Plaza Istanbul - Old City

It was unexpectedly good, I was upgraded to a junior suite on arrival, which was very spacious and nice. I enjoyed the spa aswell. Breakfast had a variety. I think I will come back. What annoyed me when I was ordering room service i asked them whether it came with an extra charge and they said no, but upon checkout I was charged 130 lira more for room service. That wasn’t good

Crowne Plaza Istanbul – Old City: Refined Comfort and Remarkable Service (Room 3219) As someone who travels frequently for both professional and personal reasons, often staying in dozens of hotels across different countries each year, I’m not easily impressed. Yet, my recent stay at the Crowne Plaza Istanbul – Old City genuinely stood out. It’s a property that masterfully combines thoughtful design, polished service, and a location that captures the very essence of Istanbul’s history and rhythm. An Experience Worth Remembering Location & Access Situated in the heart of the city’s historic core, this hotel makes exploration effortless. From here, it’s just a short walk to the Grand Bazaar, Sultanahmet, and several key transport links. The setting feels authentic and lively; ideal for guests who want proximity without sacrificing comfort. Room 3219 – Exceptional Comfort The room offered a superb balance of functionality and elegance. It was impeccably clean, featuring plush bedding, perfect lighting for reading or work, and a surprisingly quiet HVAC system, a rarity in city hotels. Small details, like the scent of fresh linen and a spotless bathroom, reinforced the sense of care behind the housekeeping standards. Service & Staff The staff are the heartbeat of this property. Every interaction, from check-in to checkout, reflected professionalism anchored in genuine warmth. They anticipated needs before being asked, making the experience feel personal rather than procedural. This consistency across teams’ front desk, dining, and housekeeping speaks volumes about the culture of service within the hotel. Dining Experience Breakfast was both indulgent and efficient. The buffet selection was diverse, featuring beautifully presented dishes that catered to both international and local palates. The staff handled the morning rush with grace and precision, maintaining quality and attentiveness without any sense of haste. Facilities & Ambience Public areas were spotless and aesthetically cohesive. The fitness and spa areas were well-maintained, creating a serene environment ideal for unwinding after long days in the city. The lounge and lobby were comfortable enough to double as workspaces, a feature that frequent travelers will appreciate. The One Minor Quirk I noticed some early-morning noise, mostly the seagulls, a distant metro vibration, and a faint scratchy sound around 6 a.m. While this didn’t detract from the overall stay, it’s worth noting for lighter sleepers. It’s a subtle reminder that even in the most refined settings, Istanbul’s energy has its own morning rhythm. Final Thoughts What defines the Crowne Plaza Istanbul – Old City isn’t just its luxury—it’s the consistency of experience. Every aspect feels considered and intentional. Having stayed at countless hotels across Europe, the Middle East, and North America, it’s rare to find one that strikes this balance of local charm and international polish. I often recommend property to colleagues who travel as frequently as I do, and this one has already made it to the top of that list. It leaves one wondering: how might the experience differ in another season, on a higher floor, or in one of the suites overlooking the skyline? Would the same quiet elegance and seamless service hold up under different conditions? Those are questions I find myself curious to explore again, perhaps sooner than I planned.

Good location, friendly front desk staffing and housekeeping

Superb value! Centrally located hotel - walking distance to trams and attractions. The only downside is that we were assigned a room that’s different from the expected room type (the window type in the 3rd photo)

Reservation Not Honored – Disappointing Experience I booked two rooms via Trip.com for my mother, sister, and brother-in-law. Upon arrival, the hotel refused to provide the two rooms, claiming there was an issue with the booking and that I had supposedly been notified. However, I was in-flight and never received any message, email, or call about this issue prior to their check-in. They were offered only one room with an extra bed, which is completely inappropriate for a couple traveling with a parent. After insisting, they were finally given an “executive” room — but still with a rollaway bed — far from what was booked and paid for. This was an extremely disappointing experience, especially from a hotel under the Crowne Plaza name, which I expected to be trustworthy and professional. The service was not delivered as promised, and the attitude at the front desk showed little concern for the guests’ comfort or the situation. I do not recommend this hotel and hope this issue is addressed appropriately.

Good clean service not bad