Root Karaköy

I've stayed at hotels of various ranks in various countries, but this was the worst hotel for me. The reception and staff were rude. First of all, there was some black garbage on the floor of the shower room, and a lot of black mold. I turned on the water to flush the garbage away, but the shower head was broken and water came out of the side instead of the usual hole. When I told them about it, they said, "Staff will be there, so please wait." After about 15 minutes, they still hadn't come, so I called the reception again and was told the same thing: "Staff will be there, so please wait in your room." I waited for more than 30 minutes and finally they brought me a replacement. I also told them that they had run out of body soap, and they said, "I'll bring it, so please wait," so I waited another 30 minutes... They brought a bunch of small disposable bottles. They wasted a huge amount of time, but they didn't apologize. (If there had been a little more communication and even a word of apology, it would have ended without any incident...) As other people have said in their reviews, the service was poor, so I will never stay here again, and if you are thinking of staying here, you should reconsider as there are many better hotels nearby.

موقع الفندق ممتاز في منطقة كراكوي قريب من محطة الترام. يقع بالقرب منه محل Köşkeroğlu للبقلاوة. مدخل الفندق صغير لكن يتوفر جلسات متنوعة في اللوبي ودورة مياه وكذلك يوجد غرفة مخصصة لحفظ الشنط. يتوفر في الغرف مناشف وادوات النظافة مثل الشامبو وملحقاته. كذلك يتوفر غلاية ماء وشاي وقهوة وثلاجة ميني بار يعيب الفندق ضيق الغرف خصوصاً الاقتصادية فمن الصعوبة وجود مكان للشنطة. جهاز التكييف لم يكن بالجودة المطلوبة لكن لم أكن بحاجته في منتصف شهر مايو حيث كانت درجة حرارة اسطنبول *15 لكن بالصيف سوف يكون ضرورياً. الفطور في الطابق التاسع بإطلالة جميلة على البسفور يعيبه انه بسيط جداً جداً لكن بالإمكان إضافة اطباق جانبية بتكلفة إضافية. ملاحظة: الصور للغرفة الستاندرد وليست الاقتصادية The hotel's location is excellent in the Karakoy area, close to the tram station. Nearby is the Köşkeroğlu baklava shop. The hotel entrance is small, but various sessions are available in the lobby and a bathroom, and there is also a room designated for storing bags. Towels and toiletries such as shampoo and accessories are available in the rooms. There is also a water kettle, tea and coffee, and a minibar refrigerator The hotel's drawback is that the rooms, especially the economy ones, are small, as it is difficult to find room for a suitcase. The air conditioner was not of the required quality, but I did not need it in mid-May, as the temperature in Istanbul was *15, but in the summer it will be necessary. Breakfast is on the ninth floor with a beautiful view of the Bosphorus. The downside is that it is very simple, but side dishes can be added at an additional cost. Note: attached pictures belong to standard room not the economy