Stone Hotel (Kaili Downtown Wanda Plaza)

I always stay here on business trips. The service attitude of this hotel is very good. The room is very clean and the facilities are complete. The hot water in the room is very large and very comfortable. The breakfast is also very good. There are many kinds. The beef offal noodles and sour soup noodles are delicious. , the transportation is also very convenient, not far from the city center, ordering takeout and taking a taxi are very convenient. The most important thing is that you can wash clothes, dry them and send them back to the room. It is really suitable. It is really important when traveling on business.

The hotel ladies are very enthusiastic in their service. They will enthusiastically introduce interesting things around. Any needs for the room will be solved immediately. The room is spacious and the facilities are complete, which makes me very satisfied. In addition, the location of the hotel is also very convenient, with convenient transportation. There are many delicious food around and it is close to Wanda Plaza, which is very convenient for my travel and shopping. Overall, I like this hotel very much and highly recommend it to anyone who needs a place to stay.

Great experience, must like it. From the moment you step into the hotel, the lady at the front desk greets you warmly, patiently answers questions when checking in, and provides detailed suggestions for surrounding tours. She responds to any requests for guest rooms. The room facilities are complete, the hot water is large and comfortable, and the morning shift is also delicious. , in short, the whole check-in process made people feel very comfortable, I must give it a thumbs up~

The room is clean and hygienic, no smell, the breakfast is rich, and it has its own large underground garage, which is convenient for parking. Especially the customer service is warm and friendly. If you have the opportunity to come to Kaili, you must stay at this hotel.

I stayed at the Stone Hotel on this business trip and had a great experience! The location is close to the high-speed rail station and business district, making it very convenient for traveling, shopping, and finding food. The lobby is bright and bright, the check-in is efficient, the staff are warm and thoughtful, and they also give thoughtful suggestions for travel. The room is clean and tidy, with good lighting, and the bedding is soft and comfortable, so you can sleep until dawn; the bathroom facilities are brand new, with sufficient hot water and stable water pressure. The breakfast is rich in variety and the price/performance ratio is incredible. I will choose this place for future business trips and trips!

I gave 1 point purely because I was shocked by the service of the round-faced girl at the front desk. Such a young girl can be so greasy and perfunctory. What's more amazing is that this hotel is a hotel management company in Qiandongnan, and the staff training is worrying. When checking in, there was a wave of guests in front of us, and we waited behind. After watching the whole process of checking in, the round-faced receptionist was playing with her mobile phone almost the whole time, replying to mobile phone messages with a smile, looking like she was in love, and looking up from time to time to see how her companions were doing (the other girl at the front desk should be a novice, not very skilled, and should be an old employee leading a new employee). That wave of guests hadn't eaten dinner yet, so after getting the room card, I asked if there were any recommendations for food nearby, and the round-faced girl also replied perfunctorily. I was going to ask, but seeing that she didn't want to say more, we went to the room after checking in, and I didn't bother to say a word of extra communication, because I was afraid of disturbing others playing with their mobile phones. But as soon as I entered the room, my God, the smell of smoke made it impossible to sleep, so I quickly contacted the front desk to report the problem and needed help to change the room. She said on the phone, "Then you take the room card down and change the room card." I was really shocked at the time! There was no attitude to solve the problem at all, and the tone was commanding. I held back my temper and said, "Is your front desk busy now? No night shift guest room?" She said yes, very busy! Okay, then I'll go down and get it, anyway I need to go out to eat something. I left my luggage in my companion's room, and when I took the room card to the front desk to change it, the two of them were just sitting at the front desk, and no guests checked in. I said, "You are not busy now, can you trouble one of you to help me check? We are going out to eat now, and we will come back to get the room card later." In the end, it was still the round-faced front desk, uh uh uh, with an unwilling look on her face, so embarrassed that it made people angry! I took the room card and let it go! That's not all. When we came back from eating and went to open the new room, the smell of air freshener hit us. Oh! Thank you so much, this method is really tricky, but we really can't sleep! I have to make another phone call. I am really drunk. The front desk never showed up from beginning to end. They evaded the problem. They called an engineering uncle to bring up the master card. They looked at two large bed rooms. Both of them smelled of cigarettes. They couldn't make it. Finally, they looked at a standard room. It was a little better. This was the one. After this wave of experience, I really felt that if my hotel encountered such employees, it would be a big bad luck! My starting point was very simple. When I called at the beginning, your front desk brought up the master card. If there were extra rooms available, you could look at two more rooms, so that I wouldn't have the same problem when I changed to the next one, and then I had to run downstairs to change the room card. It's not that difficult, but you have to complicate it! When there is a problem, the front desk should actively solve the problem. Who are you looking at the whole time like I don't bother to care about the customer's fault? You are doing what you should do with your salary, and you are so good at putting on a bad face. Don't come out to work! The hotel's training is obviously not in place, and the hygiene of the guest rooms is also average. There are hairs on the pillows. But the breakfast restaurant is more unexpected. At least it looks cleaner than the guest room. It may be contracted out, and the work style is different.