Venezia Resort Hotel

The rooms are comfortable, clean, and well-maintained with cozy beds and modern amenities. The staff is consistently lovely, helpful, and efficient, maintaining a high standard of tidiness.

Lovely hotel Very accommodating Beautiful scenery Staff are so kind and friendly especially stergos who’s very funny and does amazing impressions of English accents 😂

The area is great but please for the love of god DO NOT SPEND YOUR MONEY ON THIS HOTEL! Firstly, at check in we got given the keys to our room at reception. Two different receptionists were checking me and my partner in. The man said and I quote “the whole space is yours”. Thought it was weird as we just booked a superior room not a building? Anyway, we got to the room and it was a room with a private pool. Obviously we were landed and went straight in. We just assumed we had an upgrade because they were quiet🤷‍♀️We made the most of it anyway our first day/night. The next morning we went out for a walk, arriving back to the room about 1:30 in the afternoon. The room telephone was ringing and it was a lady from reception. The way she spoke to me on the phone was so rude. I have never been spoken to in a manner/attitude like that before in my life. I am a hotel/restaurant manager in the UK, and I would be devastated if one of my staff treated guests the way Anastasia did. She was convinced that the two receptionist must have told us that we were only in that room for 1 night and that we had to leave that room by 11am and go into a different room. She was calling me and my partner liars, when we generally had no idea what we were doing in that room in the first place. We thought it was a gesture of good will, DONT EVER THINK THIS WITH THIS HOTEL. The woman spoke to us disgustingly telling us we need to hurry with packing our stuff and getting into the other room. Once again we had no idea what was going on. Anastasia finally told us that we got checked into a room with a pool, for one night, because our superior rooms Aircon wasn’t working? Someone had clearly made a mistake and she made up an excuse. She was constantly making gestures with her hands, like a “hurry” gesture. She would walk away from me when I was asking her a question and would hold her finger up to me when I wanted to ask her what was going on. She just kept saying check out of that room and calling us liars. Secondly, access to the rooms are with a key. If you are anything like me and my partner who like a key each, please don’t ask reception for a second key because, once again, you will be greeted with attitude and a huff. “We don’t do spare keys, take this, and bring it back”. This key they gave my partner didn’t have an electric fob to make the rooms lights work. What hotel doesn’t do a second key?! It’s a 4 star hotel? Why not? Thirdly, housekeeping comes when they feel like it. We like housekeeping to come everyday, once again, 4 star hotel so guests pay good money, so it’s nice to have a made bed and fresh towels. Think again, 5 days we have been here now and they didn’t fancy coming today, can’t think how much worse it’s going to get🫠 Taking account my first issue with the other room, we have been in two different rooms/room types. Both rooms had ants everywhere, whatever you DO NOT leave food anywhere in your room, you will have hundreds of ants. Both room doors a