My recent stay at was pleasant overall, but there are some aspects that could be improved upon. Firstly, i found the hotel's policy on late check-out to be quite rigid. Despite my request, i was not allowed a late check-out, which made my departure feel rushed and inconvenient. Offering more flexibility in this regard would greatly enhance the guest experience. Additionally, while the front office staff were friendly, i noticed some areas where they could benefit from additional training. There were instances where their responses to inquiries seemed hesitant or lacking in knowledge, which could be improved with more comprehensive training. Furthermore, one inconvenience i encountered was the lack of a plug point adjacent to the bed. In today's technology-driven world, having easy access to a plug point near the bed is essential for charging devices and convenience. Adding plug points in convenient locations within the room would greatly enhance guest satisfaction. Despite these areas for improvement, the hotel did have its positive aspects. The room was clean and comfortable, and the amenities provided were satisfactory. The location of the hotel was also convenient for accessing nearby attractions. In conclusion, while my stay was enjoyable overall, there are areas where improvements could be made. Offering more flexibility with late check-out, providing additional training for front office staff, and ensuring convenient access to plug points within the room would enhance the guest experience significantly.
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