Guest User
June 4, 2023
I gave one point not for the hotel environment, but for the hotel service. Thank you. The overall environment of the hotel is very good, and the hygiene is also very good, but the service is terrible. First of all, there are two people at the front desk. There is a thin sister who is very nice and has a good attitude, but the other one, please say a few more words to the manager. The service attitude is terrible. It's very rude to not listen to others. This front desk is too funny. The room fee has been paid and the hotel asked to pay again when checking out. You didn't communicate well with Ctrip and didn't let customers leave and asked customers to pay, right? In addition, I booked for two days in a row. On the first day, before the check-out time, the room cleaner knocked on the door and came in without our consent. He swiped his card and came in. Is there such a way to work? ? ? ? ? Are all your employees so polite? ? ? ? ? Shouldn't you train them as a whole?
To be honest, the matter was indeed resolved in the end, and the front desk and Ctrip apologized, but it was outrageous.
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