Guest User
May 5, 2023
The cleaning service was terrible, and when I asked to replace the dirty cup that was left as it was after cleaning and was not replaced, the room attendant got angry and said "We only have a few of these cups!!!" in an overbearing manner. He also took a long time to give me a clean cup, and demanded that I could only get a replacement. "If you put your toothbrush in the cup, we can't touch it!" He kept yelling at me, and I was so shocked that I lost my voice. After that, another staff member came to apologize, but he only apologized by offering me a souvenir of the cake that I couldn't eat, which was probably left unsold, and I was surprised that there was no other service to show apology. I didn't expect to have such an experience at a hotel like this, even if it was a business hotel, so I've been feeling uneasy since I got back.
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