Wyndham Hotels and Resorts Hotels in Kassel

The room was very good and clean. The facilities are not old. The surrounding environment is very quiet, the evening breeze is breezy, sitting on the wicker chair at the entrance of the hotel to watch the sunset is very pleasant. But this time I stayed in the hotel and there was no hot water in the hotel, which was unbearable. We negotiated with the front desk. A bearded man was very gentleman and calmly received us, accepting all our questions and complaints, but there was no clear solution and no measures. The implication is that we accept the reality of no hot water. This makes us angry. When we raise our voice, the gentleman motions us not to speak loudly. Okay, then we say it quietly. Asked the manager to come forward to solve the problem, the reply said that the manager was off work, asked how to take a shower, and the reply said that he did not know. At that time, we wanted to get angry, but we resisted. Later, a thin bearded man came over and he listened to our confiding, and when we proposed that we should at least contact a hotel with hot water for everyone to take a shower and come back, he agreed. The subsequent treatment should be praised for the thin bearded man. He contacted another hotel and arranged six taxis. All the team members took a taxi to the hotel to take a shower and then took a taxi back. It is spectacular. In this incident, I also want to praise the platform customer service, keep track of the handling of the incident, constantly contact us, and finally ask the hotel to arrange two free dinners for the team. This allows everyone to see the positive attitude of the platform. It is worthy of praise for this.