Kigali Serena Hotel
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1 night
1 room, 2 adults, 0 children
All properties in Kigali
Kigali Serena Hotel
No. 3 of Premium Hotels in Kigali
KN 3 Ave, Kigali, Rwanda
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Last booked 9 hrs ago
Highlights
Ideal location
Comfy rooms
Delicious breakfast
Airport pick-up available
Lots to doShow more
Amenities
Restaurant
Golf course
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
Private parkingFree
All amenities
Property Description
A stay at Kigali Serena Hotel places you in the heart of Kigali, within a 5-minute drive of Union Trade Center and Ntarama Church. This luxury hotel is 1.3 mi (2.1 km) from Kandt House Museum of Natural History and 1.6 mi (2.6 km) from Club Rafiki.
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8.7/10
Cleanliness8.8
Amenities8.7
Location8.6
Service8.7
All 73 reviews
Surroundings
Airport: Kigali International Airport
(11.9 km)
Landmarks: Serena Conference Centre
(<100m)
Landmarks: Belgian Peacekeepers Memorial
(180m)
Landmarks: Kigali Conference & Exhibition Village
(220m)
Landmarks: Kigali Conference and Exhibition Village (KCEV)
(240m)
Landmarks: CST Library
(250m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
3
Standard King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
TV
Wi-Fi in room
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Prime Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
9
Deluxe Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
1
Standard Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Check Availability
7
Executive Suite
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Bathtub
Minibar
TV
Check Availability
9
Superior Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
1
Junior Queen Suite
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
TV
Wi-Fi in room
Check Availability
5
Standard Queen Room
1 Queen bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Shampoo
Wardrobe
Check Availability
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Guest Reviews
8.7/10
Very Good
73 reviews
- Cleanliness8.8
- Amenities8.7
- Location8.6
- Service8.7
Average for similar properties in Kigali
Review summary
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Location: The hotel is centrally located in Kigali, making it ideal for both business and leisure travelers. Guests appreciate its proximity to the city center and the convenience of having attractions and amenities nearby.(based on 1 review)
Sliimed
July 22, 2025
I had an excellent stay at Kigali Serena. The service was consistently good, with a special mention to Angel from Customer Service who went above and beyond to assist. The staff throughout the hotel were friendly and professional.
The breakfast spread was impressive, offering a wide variety of delicious options to start the day. The hotel represents great value for money and is perfectly located for both business and leisure travelers.
While the Maisha Spa was a bit underwhelming and could use some improvements, this did not detract much from the overall experience.
In summary, Kigali Serena is an excellent choice for anyone visiting Kigali.
_M1391763****
May 8, 2025
設施舊了，吃飯的地方太公開了。但是其他服務一如既往的好
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M526095****
May 26, 2023
給我們的房間配了一個户外大陽台，朋友的房間雖然沒有陽台配了一個會客廳，比普通標間舒服很多，酒店前台很熱心，幫我們預約了去國家公園的司機，去的時候通過郵件預約接機的服務也很好，早餐自助很豐盛，晚餐我點了烤豬排，相當美味，小費包含在餐費中。美中不足的是回程預約了酒店到機場的車後司機問我們要了60刀，而前台之前跟我們説衹要35刀。
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Kentu Yadav
November 5, 2025
とても素敵な部屋で、清掃やサービスは細やかでした。朝食もよきです。コーヒーマシンはあるのにコーヒーがないのは謎でした。ホテル送迎は35ドルかかります。
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M429120****
June 23, 2025
早餐很豐盛
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Pioneer06682282567
July 14, 2025
Mosquitoes in my room gave me a bad sleep. Despite comfy beddings. But other than that the breakfast was amazing . With friendly staff
Guest User
November 21, 2025
We previously gave a one-star review to Serena Hotel Kigali after a bad experience we encountered at this hotel for our first visit(air con and door lock issues) but would like to change it to a five star review because of the professional way the staff addressed and handled this issue. Serena Hotel Kigali indeed proved to be a 5 star hotel and Brian made the whole process smooth. Kuddos to him! We definitely recommend Serena Hotel Kigali as we really enjoyed our second stay there.
Guest User
November 19, 2025
The Serena Kigali Hotel — and Kigali itself — was a wonderful surprise. The service was impeccable, the food outstanding, and the hotel exceptionally well-managed and beautifully maintained. The ambience is elegant, and the staff carry themselves with a quiet, dignified professionalism. It is so relaxing in a tropical garden environment. It is a distinctly five-star hotel. I only wish international hotel chains would send their staff here for a few weeks of training — they would learn what true hospitality and proper hotel management look like.
Services & Amenities
Most popular amenities
Restaurant
Golf course
Off-site
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
Private parking
Free
Airport pick-up
Additional charge
Car rentals
Bar
Cafe
Airport drop-off
Additional charge
Conference room
Additional charge
Multi-function room
Business center
Children's pool
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Restaurant
Outdoor swimming pool
Spa
Gym
Bar
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Transportation
Car rentals
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Front desk services
24-hour front desk
Concierge service
VIP check-in service
Express check-in and check-out
Safe at front desk
Luggage storage
Currency exchange
Tour and ticket booking service
Languages spoken
English
French
Kiswahili
Food & drink
Snack bar
Cafe
Bar
Lobby bar
Room service
Health & wellness
Spa
Golf course
Off-site
Beauty and makeup
Hair and beauty salon
Gym
Massage room
Sauna
Body care
Light therapy
Foot bath
Public areas
BBQ
Additional charge
Gift shop
Shopping mall
No smoking in public areas
Garden
Smoking area
Elevator
Cleaning services
Dry cleaning
Ironing service
Clothes dryer
Laundry service (on-site)
Clothes steamer
Facilities for children
Childcare service
Additional charge
Children's meals available
Children's pool
Business services
Multi-function room
Fax/copying service
Wedding service
Conference room
Additional charge
Business center
Accessibility
Wheelchairs available
Accessible rooms available
Safety & security
Intruder alarm
Smoke detector
CCTV in public areas
First aid room
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: after 12:00
Check-out: 06:30–10:00
Front desk hours: 24/7
The host or staff will greet you upon arrival
The property will provide check-in details after booking
If you plan to arrive after 00:00 on your check-in day, please contact the property by email/phone at least 1 day in advance
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
CuisineAmerican
StyleBuffet
| Age | Fee |
|---|---|
Adult | Buffet:US$15.00 (approx. €13.04) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
There is no age limit for checked in guests.
Paying at the hotel
- Cash
Property Description
- Opened: 1999
- Renovated: 2011
- Number of Rooms: 149
Phone:+250-252597100+250-788184500
Email:kigali@serenahotels.com
A stay at Kigali Serena Hotel places you in the heart of Kigali, within a 5-minute drive of Union Trade Center and Ntarama Church. This luxury hotel is 1.3 mi (2.1 km) from Kandt House Museum of Natural History and 1.6 mi (2.6 km) from Club Rafiki.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Frequently Asked Questions
What are the check-in and check-out times at Kigali Serena Hotel?
Check-in time at Kigali Serena Hotel starts at 12:00, and check-out time is by 10:00.What are the check-in and check-out times at Kigali Serena Hotel?
Does Kigali Serena Hotel have a pool?
Yes, Kigali Serena Hotel has a swimming pool for guests.Does Kigali Serena Hotel have a pool?
Are pets allowed at Kigali Serena Hotel?
No, pets are not allowed at Kigali Serena Hotel.Are pets allowed at Kigali Serena Hotel?
Does Kigali Serena Hotel serve breakfast?
Yes, Kigali Serena Hotel serves breakfast for guests. Breakfast options include American style. Does Kigali Serena Hotel serve breakfast?
How much does it cost to stay at Kigali Serena Hotel?
Room prices at Kigali Serena Hotel vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.How much does it cost to stay at Kigali Serena Hotel?
How to get to Kigali Serena Hotel from the nearest airport?
The nearest airport is Kigali International Airport, located about 24 mins from hotel by car (11.9 km) away.How to get to Kigali Serena Hotel from the nearest airport?
What’s the cancellation policy at Kigali Serena Hotel?
The cancellation policy at Kigali Serena Hotel depends on your room type and booking terms.What’s the cancellation policy at Kigali Serena Hotel?
Does Kigali Serena Hotel offer airport transfers?
Yes, Kigali Serena Hotel provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.Does Kigali Serena Hotel offer airport transfers?
About This Property
| Nearest Airport | Kigali International Airport |
|---|---|
| Distance to Airport | 11.94KM |
| Average Price From | EUR273 |
| Hotel Star Rating | 5 |