Knysna Inn

The accommodation is lauded for its cleanliness, tidiness, and comfort. Guests appreciate the friendly staff and convenient location near town amenities. However, some may find the setting noisy due to being on a busy street.

I rented a room for 4 nights as I was due in Knysna on business in early September 2023. A day later, I was offered accommodation at no extra cost for the period. I notified the edtablishment (see attached), but was told there is a no refund policy for cancellations made less than 60 days in advance. As this is preposterously unethical, I cancelled my booking on 4 August on principle. Such business practices should neither be ignored nor rewarded. I urged them to reconsider and advised I would not surrender a couple of thousands without seeking redress from the appropriate structures. I was then called "abusive" for calling the no zero refubd policy unethical, and accused of being "threatening" for stating that I would bring this to the attention of business bureaus and legal counsel. You CANNOT have a zero refund policy on a booking fully paid in advance and cancelled with 30 days notice. That is unacceptable and outrage is the only appropriate response.