Littlemoon_1969
November 8, 2023
For the whole time of our stay here we kept asking ourselves how people could actually rate this dump with five stars (which is how we got fooled and book a bungalow here!). The place is basically falling apart, the pics used on the internet have probably been taken when it first opened. I won’t go into details, I’ll let the photos speak for me. The bungalow we stayed, number 16, is considered “Deluxe”, not even standard. It was all the way to the back, next to the entrance of the resort by the parking lot. There was a window that could not even be open so you always had to keep the light on. The filthy bathroom had the safe box on the floor that had to be used as a step as the bathroom was on a lower lever than the rest of the bungalow. This is just to mention a couple of things. Customer service is something that people who run this place don’t even know how to spell. The air con unit in our bungalow was leaking and when we told them the answer was: “We don’t know when and if the guy can come to fix it, maybe tomorrow!”. The technicians came to look at it (they opened it and cleaned it) in the evening of the second day of our three days stay. We weren’t expecting a refund or a free meal, but a proper apology, or a complementary drink, while we were forced out of our bungalow for over one hour when they tried to fix the air con unit, would have been nice and appreciated. Anyway, even after the technicians looked at it the air con kept leaking so we had to spend three nights with the constant noise of a drop falling on a soaked towel on the floor. When we checked in there was a big sign saying “join our cooking classes, 500 THB!”. I asked for some details and the receptionist (who had the attitude of someone who was doing as a favor for being there) said: “We’ll see, because you need to choose what you want to do and I don’t even know if I’m free!” (No comment!). I could go on and on with my rant and list dozens of negative things about this place but I think I spent even too much time. My thumb up is only for the location (geographically speaking), this horrible place is walking distance from a few shops and restaurants and there’s a lovely beach right in front!! Overall we enjoyed our stay in Koh Phangan, but surely not in this resort,…. book somewhere else, don’t be fooled by the positive reviews (like we did!!), for the money they ask (being in Thailand) you can surely find proper luxury and customer service somewhere else!!