Koh Phangan Hotels with Airport pickup service

Overall the hotel was nice but in several point not what we expected: We booked a „villa with sea view“. There was no sea view at the villa that was assigned to us. You couldn’t see the sea neither from within the villa nor from the pool nor from the sun beds nor from the outside bath tub. The only way to see a glimpse of the sea was to stand up on a certain spot on the terrace. That’s not what we expected from a room advertised as „with sea view“ and the (trip.com) booking page also suggested otherwise. When we complained, we got assigned another villa where we could see the sea partly. Thank you for that. However, the manager told us that the photos from the booking page were in fact another villa. But it's not my responsibility to make sure that the photos and pictures provided on booking pages are correct. The hotel has to take care of that! This holds also true for the next issue: The gym was closed due to renovation. In the booking process, they advertised a huge fitness center with lots of machines. Now it’s shut down and we did not get any information about this. The „mini gym“, which does not even have at least one multi exercise machine, is nothing but a bad joke and no replacement at all for a proper gym! Again the staff told us they would inform about this on their website. When I checked that, I still found the photos of the large gym on their own website. It was just called ”mini gym”. But how am I supposed to know what they mean by that and that the provided photos are no longer correct??

The hotel is located a little far from civilization. You need to be prepared for this. The nearest 7 eleven is a 20 minute walk. This was not a problem for us. We stayed for 2 days and spent them entirely at the hotel. I didn't want to go out anywhere. At first glance, everything seems a little outdated, but the area has such a cool, relaxing atmosphere that after 5 minutes you forget about it. We lived in a wonderful Villa with a pool and sunset views right from the balcony. Breakfast and dinner were included. The food was divine. The staff is very attentive. Everyone knows what villa you live in, what kind of coffee you like, etc. It was very surprising. The hotel has a beautiful beach - although in the afternoon, because... in the first half, due to the tide, the beach goes under water. But in the afternoon it opens and it’s very cool to walk there. The places are very picturesque.

The room is clean and nicely decorated in a nature theme, especially the bathroom with the stone floor and walls. The beach area of the hotel is a little bit small compared to the neighboring hotels but still good. But what convinced me most of all is the service. The hotel staff is super nice and very helpful with everything you need. The hotel area is pretty big so there is a cart service that can pick you up at your hotel room and drive you out to the entrance (or beach, pool, …). Very convenient because the street with all the restaurants is right outside the entrance (and a 7-eleven right across the entrance). So all in all a very pleasant experience and i would definitely stay there again.

Grab a coffee, this could take a while. Bed sheets were filthy and smelt like an old dogs bed. TV was an old tube type that couldn’t get channels (although brochure said flat screen with cable) The toilet was constantly blocked. In 7 nights (our length of stay) our room was cleaned once. So no drinking water. No toilet roll. No fresh towels. Our booking consisted of breakfast, but once was enough, only had half of what we requested and the staff were rude, so we ate in a bar up the road instead. The electric kept going off so no air con. They did agree to fix it but not until the following day! No hot water. Then we discovered the new villas behind the bar area, which is what we had in fact booked. We insisted we be moved which the staff agreed to, begrudgingly!! We get to our new room where there was in fact a flat screen TV but no aerial so unless you have your own subscriptions you are stuck with sky news! Bed smelt better but we woke up to an army of ants!! Location is perfect. That is the only positive I can give!! Extremely disappointed! I travel for a month around Asia every year, this is our 4th hotel this year and by far the worst I have ever stayed in. That includes the others I’ve stayed in over the years!! Booking.com should take some responsibility for misleading information!!!

This is a great hotel. Starting from the location, ending with small details in the room - mosquito spray in a perfume bottle. The staff is very polite and caring. You feel in absolute comfort and safety. The hotel area is very beautiful, surrounded by greenery. Breakfasts are great. There is everything. Buffet format + ordering from the menu. Any kind of scrambled eggs, porridge, juices, avocado toast, fruit, etc. You must leave a deposit of 1000 baht at the hotel; it will be returned upon check-out. On the downside, one night there was a lot of noise from the company in the neighboring villa. With music, dancing, etc. I think the hotel should take action and prevent this from happening. Still, the non-hotel format does not imply noisy parties.

Really nice hotel, we had 3 Superior rooms that overlooked the larger pool and with a view of the bay. They are very nicely styled and comfortable, with good beds and pillows, and aircon. They were very clean and with a nice big balcony. I think that standard rooms are perhaps in an older part of the hotel and overlook another pool, and are a little far from the main facilities. 1 issue with these room styles is the glass half height door on the toilet - meaning a distinct lack of privacy. The buffet breakfast was generally good, but go early to beat the rush, on one of our days we were late to breakfast and it was very busy with some things running out. Service in the rstaurant in the evening was hit and miss, but we found this was the case all over ths island. On one occasion we waited 1h20 minutes between ordering and receiving the last dish ordered, and 40 minutes between the first and last. Yet the restaurant was very quiet. Food quality was good and prices were correct. The pool was nice, very big and clean and the beach nearby is beautiful. There aren't enough sun loungers though, but if you go to the older pool then there is always space. Some reviews on hotel websites say that it is a little isolated. Not sure I'd totally agree, it is in a quieter area but there are plenty of restaurants and shops around within walking difference. The quietness of the area more than compensates for the isolation. You can easily rent a scooter for 200 baht a day or a car. However taking the hotel transport or other taxis is expensive in comparison, and also charged per person not per vehicle. TIP: snorkelling off the beach is great, but to get to the snorkelling area near the hotel is difficult, it's rocky and there are sharp rocks that cut and graze. The secret that we were told is to look on Google maps on satellite view. You can see a clear route through the rocks/reef at one point about 200 metres or so up the beach away from the resort. However shoes are still necessary. After that, the snorkelling was excellent in the morning when the sea was calm. Also go to the beach at sunset, it was lovely. Best restaurant we found was Wan Yam Kam just opposite the hotel entrance (it might have another name now - but that's the name on google maps). Service in other restaurants was hit and miss as described above. Expect to pay around 120-140 baht for a simple Thai dish, around 160-200 for non Thai, around 140-160 for a cocktail, 25 to 30 baht for a soda and 60-70 for a beer. We visited the waterfalls near the hotel - bizarre place and wrong season as no water! Our chidren did a PADI diving course with SailRock Divers school nearby, can recommend. Very good communication and teaching. My issue with Agoda (a rookie mistake as I usually use ***********) is that they are not transparent with pricing and payment. So I ended up paying about 11% extra due to 'exchange rate fees' as I didn't pay up front in local currency when I booked. If you Google Agoda and sca

Just the right place for our quick stay to attend the full moon party. It’s right on the beach. The staff is friendly, welcoming and accommodating. Sand & Tan (Restaurant) Beautiful space, delicious food and warm staff. The view of the beach is definitely a selling point and the seating options make it a great place for whatever time of the day you’re looking to visit.

The view from the hotel's shared pool is wonderful. The rooms are clean. The employees are very respectful, friendly and helpful. Price performance is very good.

One of the best hotels we have stayed in Thailand. We landed too late and there was already no boat to Koh Phangan (last boat leaves at 16.30) so we had to check in one day later and even if that was our fault not being able to get to the island , the lady in reception told us they have upgraded our room for Deluxe for free. So that was lovely surprise and it just kept carry on. The room had a bath on balcony , another bath and shower . All clean and very comfortable ! The restaurant area is just stunning ! The best sea view and the most romantic sunsets from here and I’m not even talking about the food - just amazing and tasty. The staff were speaking very good English and were more than helpful. This place is just perfect and I couldn’t fault it in any way !

The house gave me a very good impression. It felt cool when I entered the first day. The space on the first floor was open, and the glass in front of it was glass, revealing the clear pool and the sea in the distance. My family and I have a pleasant experience here. The location of the house is not too good, there is no shop nearby, but we rented a motorcycle when we went out. It is convenient to have a car. So this is not enough. We also book breakfast on the morning of the last day. A few aunts came over and made a table in half an hour. We will choose the next time there is a chance.